克里爾聖克魯茲別墅酒店(Villa Santa Cruz Creel)

No tenían registrada mi reserva, llegue a las 10 pm con mi familia, muy agotados por el viaje y qieriamos cenar y descansar, y cuando llegamos nos dicen q todo está ocupado y q no hay lugar para ntros, le dije al chavo q ya teniamos nuestra reserva desde el mes de noviembre y nos dijo q tenia una cabaña para una noche (casi casi de favor)... asi q fatal el recibimiento. Pd. Y dormimos sin cenar porq no habia nada abierto a esa hora.

Pesimo servicio, no tenían wifi, mini split no servía, y no había agua, las chicas de recepción súper mala atención.

They cancelled my reservation I got there after 6pm and they cancelled my reservation 😳

They never went to pick us up at the train station

This is far away from the train station, if you plan to travel from the station, do not stay here. The hotel seem to have a lot of business from touring companies so no personalize service, also they only accept cash (apparently because their station was down) but this is not ok, because they should even be able to accept and electronic transfer (so this is not ok), also the beds are hard as of rock, water is hot and good thought, so if you need some where to stay is ok.

Hotel is built pretty cheap!!!! No ventilation in rooms, toilet was not working, light on bathroom was not working and the door for the room is as thin as paper!!! You can hear anything walking by the hallway