Verified traveler
2023年4月4日
Went for a family birthday. Stay was pleasant overall however some things could be improved. For example, we were unable to reserve any activities on the website, we highlighted this at check-in and apparently staff are aware of this but nothing on website to say this so we missed out on lots of activities. Another example is when we went for dinner, we asked a couple of questions about some of the main courses, the server didn’t know the answers as we asked her to find out and she didn’t. She then came and asked if she’d taken our order so waited 1 hour for our food. We fed back the burger was very dry and didn’t eat it and she said she would mention this but we were told at payment there was no feedback put through regarding this however the manager deducted this from the bill. At check out staff didn’t taken any notice of the queue and just let people skip until we said there was a queue. We were told we had to pay the balance of the rooms even although we had paid upfront. With a few training sessions these types of things could be resolved.
翻譯