新浴酒店(New Bath Hotel & Spa)

Wasn't actually able to stay at the hotel sdue to an error in their system. The hotel were accommodating to try and get is booked in on 3 extra dates but unsuccessful. Refused a refund on the issue. Can't say alot more other than a shame we were unstable to stay.

我們和家人一起預訂了這家酒店 2 晚。但會說我們的生活經歷了最糟糕的經歷。整個酒店佈滿了蜘蛛網。房間很糟糕，家具破損生鏽，床破爛，到處都是灰塵和蜘蛛網。由於房間裡的昆蟲，我的孩子長了很多皮疹。我們預訂了帶房間的早餐，這是有史以來最糟糕的選擇。早餐包括現成的羊角麵包、薄煎餅、華夫餅和一些不新鮮的水果。沒有雞蛋什麼的。請不要預訂這家酒店，因為您會浪費時間和金錢。而是尋找一些體面的酒店。

該酒店靠近貝克韋爾和查茨沃斯莊園。兩者都在大約 20 分鐘的車程範圍內。它位於馬特洛克村，您可以享受許多步行路線。

飯店本身很漂亮，但是我們住的附屬建築很冷！散熱器很溫暖，沒有控制裝置可以改變它。提供了一個小加熱器，這沒有什麼區別。 抵達後，我們被告知水療包含在我們的住宿中，但水療護理需要提前預訂。週日早上早餐後使用水療中心，如果我們有預訂，我們就會在水療中心的其他人面前受到詢問！好幾次了。然後退房時被告知我們必須另外支付 20 英鎊，因為我們已經使用了桑拿浴室 20 分鐘。工作人員非常粗魯。我們要求與經理交談，但周日沒人工作。更不用說我們晚上出去後到達時被鎖在酒店外面。工作人員沒有聽到門鈴，因為他戴著耳機……！不推薦

房間乾淨，床很舒服。房間裡有浴缸，很好，但熱水只是夠暖，沒有加任何冷水。浴室聞起來有股霉味，可能是因為抽油煙機關了，打開時發出很大的咔噠聲。否則，這是一家不錯的酒店，我住得很開心。可能因為是冬天，網站上顯示的完整休息室和酒吧菜單不可用，而且更有限的菜單僅在下午 4 點之前可用。

我們的住宿總體上有點失望。在充滿挑戰的幾個月後，我們真的很期待我們的住宿。我們充分利用了它，但感覺清潔度、早餐和暖氣本來可以更好。游泳池和水療中心在我們入住期間有 2/3 天關閉。水療還可以，按摩很棒。設施很舊。早餐選擇不多。工作人員盡力而為，但缺乏管理和組織，也許是賽季末。

優點：游泳池、安靜、舒適的床。 壞處：骯髒的浴缸，冰冷的天氣，薄薄的羽絨被，沒有提供額外的毯子。 工作人員很可愛，但找不到經理。

Disappointing stay for a wedding. We stayed 2 nights. Breakfast finished at 9:30am, way too early so we missed it the second day. On the first day there was no staff in the restaurant for breakfast, guests were checking themselves in off the sheet, they also ran out of breakfast items. No hairdryer in the room so had to go and buy one! Pillows were awful, flat, uncomfortable and cheap, or about 20 years old. On the first night we stayed in the annex, it was freezing cold and had to use an electric heater, walls and ceilings thin so can hear everything above you and next to you, like the person snoring in the next room.

We didn't use the spa but the hotel was clean and in the right place for adjoining areas. We didn't eat in as there didn't seem too much choice for me being a veggie. Staff were friendly and didn't disturb us when we were resting.