佛羅里達樂高樂園度假村

Unfortunately, our stay was not at all awesome. We stayed in a pirate themed room at the main hotel. It was cute enough and the kids liked it. However, the hotel itself was very overpriced and overcrowded. I understand it was the holidays and many families were there to celebrate but everything seemed beyond capacity. Be prepared to WAIT for everything including, check in, the elevators, breakfast, lunch, all rides, etc. Things seem to be run in the most inefficient manner possible. The loading and unloading of rides is painfully slow. They know that their parks cater to small children, yet there seems to be no alleviation from having the children stand around and just wait and wait. You seemingly wait for an endless amount of time to go on a less than 2 minute ride. To us, this was very annoying and not at all worth the money that was spent on this trip. The food is mediocre and very expensive. Overall, Legoland hotel and the park was not worth the money and I hope to not come back. Please put more effort into crowd control and customer service and train the ride staff to load and unload more efficiently. I feel like this was all done to make even more money off of hard working parents. Like it’s not enough that they charge you so much for the hotel and park tickets but it’s as though they deliberately want to annoy you so much with the constant waiting that you will crack and purchase a fast pass for everyone. I’ve been to Disney many times and things there are run like a well oiled machine, even the waiting. Go to Disney instead, they know what they are doing, Legoland on the other hand does not.

Chegamos no Hotel, em uma segunda-feira, para uma hospedagem de uma noite. Optamos por chegar cedo, para que pudéssemos ir ao parque após o check-in. Logo na entrada do estacionamento, recebemos a orientação de seguir ao Lobby do Hotel. Um atendente nos ajudou a tirar as malas do carro e orientou o caminho para o check-in, que foi muito rápido e prático. Após o check-in, fui colocar o carro no estacionamento reservado aos hóspedes e retornei ao hotel. Quando subimos ao quarto (o elevador é uma atração a parte é muito divertida), as malas já estavam no quarto. Ficamos em uma suite Medieval, com dois ambientes. Os quartos muito limpos, organizados e confortáveis. Possui em atividade para a criança, que precisa descobrir um enigma e assim abrir um baú localizado no quarto, para ganhar um Lego. Após, fomos ao parque e posteriormente retornamos ao Hotel. Fizemos reserva no restaurante da área Pirata (sendo que a orientação de reserva foi dada na chegada ao Hotel). Tudo OK, com o jantar. Café da manhã estava incluso na diária e é típico americano. Não tem necessidade de checkout, basta desocupar o quarto no horário e as chaves são um gift de recordação. Meu filho adorou a experiência. Valeu a pena o investimento. Uma única observação: na reserva do Jantar fizemos a observação que era aniversário do meu filho e não fizemos nenhuma amenidade a mais, mesmo a reserva perguntando se queríamos comemorar algo especial, outras pessoas tiveram o momento do Parabéns, mas no nosso caso isso não foi feito. Mas conseguimos contornar com nosso filho e a experiência continuou. Vale a pena o investimento, mas é um hotel para uma hospedagem rápida, no máximo duas noites.

This trip was for my son’s birthday. Planning this trip we decided to spend the extra money living only a few hours away, and experience the hotel while visiting the park. This was by far one of the worst experiences we have ever had within the hospitality industry. Being a disabled veteran I struggle with mobility and physical pain 24/7. I paid for the valet service in order to save the trouble of self parking not knowing the distance to the parking lot. We arrived and began our check in making small talk and asking about the pool. As we spoke they told us the pool was shut down. This was one of the main attractions for my son who loves to swim and after you’ve completed your time in the park there’s very little to do without a pool. We asked to speak to a manager who tried to make it sound as if it just happened so there was no time to let guests know. (This was a lie as we found out from other guests it happened the previous morning) They made no attempt to notify us before check in the pool was closed and it remained closed the rest of the weekend. The manager offered a $30 resort fee refund or water park passes so we opted for water park passes. The hotel elevators smelled like vomit and upon reaching our floor we found they put our room at the very end of the building by the fire exit and stairs. As I asked about a disabled friendly room this was frustrating to say the least. Entering the room began further disappointment. There was a stain on the carpet, the shower tile wall was covered in black mold and there were hairs in the shower, the sheets had crumbs on them and the wall had splatters of some white substance across it. There are no phones in the rooms and no way to call the front desk. This also leaves no contact for the valet without walking downstairs to find them. Every possible regular convenience you can imagine in a normal hotel was lacking here. This was particularly difficult for me being disabled. That night we used the limited information about the restaurants deciding on the bricks location. It was dark and empty so we found a staff member to ask, they told us it’s only open on the weekends. Strange as there is information about this on the Legoland website or anywhere around the hotel. We wandered around and booked a reservation for the shipwrecked restaurant instead. The price tag was expected for an unlimited, family style, all you can eat at a resort. The quality of food was highly disappointing though. All the meat was overcooked like jerky and dry. Greasy sauces and plates covered in oil and butter. After spending $200 on dinner we left feeling sick and let down. After our next day spent at the park, I booked a hotel off the grounds for another night and spent an additional $280. This was on top of the almost $500 I spent for a single night at the Legoland hotel. The next morning we attempted to call the front desk for our water park passes. It’s impossible to speak with anyone there as there is no option out

Excelente en todo, mi hija está bien contenta con la experiencia, desde el cuarto de pirata, la comida, la piscina, el firepit, en fin estamos muy contestas con el servicio q nos ha brindado, espero volver

Fue una experiencia inolvidable La atención de todo el personal es magnífico e impresionante La atención y limpieza del parque es excelente al igual que en el hotel restaurantes habitaciones mis felicitaciones en general

Incredible experience. Went on the first day of school so it was very empty. No wait lines for the rides. We stood at the Legoland hotel with the logo movie theme. Breakfast was included and access to the parks and water park as well. Kids loved the fact that you can trade Lego mini figures with park personnel if they have mini figures to trade. The chefs came out and spoke with me directly in regards to my dairy allergy. They took great care serving me to ensure there was no cross contamination. Overall it was a great experience.

This by far a great experience for not only the kids, but for me as well. I loved the attention to detail in the hotel geared towards Lego loving kids! The check in and check out process was easy and simple. I loved how the kids were able to do “treasure hunt” while I was able to unpack. Dinner at the Skyline was fantastic, but none of us cared too much for the Brick Family restaurant for dinner. However, the included breakfast there each morning was fantastic! If the kids stay interested in legos, which I’m sure they would, we would stay at the hotel again.

Our 2nd stay at The resort did not disappoint. From the accommodations to the food, the pool and the play area, it was GREAT! Unbeknownst to me the room I purchased through Groupon was a suite and it was amazing and so much more than expected. From the space to the decor, it was so kid friendly, and Engaging. And the customer service was phenomenal. We encountered a personal situation and at 2 o’clock in the morning Tiffany the acting manager at that time was kind and compassionate and so responsive as was Damaris shower and Adrian. Such a great team. They made a bad situation so much better. And the customer service did not stop there. The Valet and concierge team of Jack and Mark was also equally welcoming and accommodating. Even though the golf cart was down Mark kindly drove me and my granddaughter and my daughter-in-law to Peppa Pig to spare us the heat and make it more comfortable for my granddaughter and went even further in that he also offered to pick us up and return us to the hotel. You know you made an impression when a two-year-old toddler thanks you and tells you she likes you. My granddaughter told us, I like Mark. Coming from a child, that’s priceless. It’s the little things they each did in their individual capacities that amounted to huge things that made our trip so memorable and helped us overcome our personal situation with far greater ease. And Peppa Pig park was all we expected it would be for our toddler’s 2nd visit. This family will definitely make this resort an annual trip. My two-year-old granddaughter has many years to enjoy the parks they offer and the accommodations complete the package. A must stay.

Fantastic hotel, activities inside the hotel and bery nice and helpful staff, very good breakfast with fresh omlet Big thanks for making our vication perfect we will definitely do it again Very near to legoland,motiongte,and riverland, and the outlet.