We’ve stayed a couple of times here and even though the location isn’t the most appealing, the customer service we received made the stay better. So special shout out to AVI at the front desk for always accommodating our needs for our stays! And the timing manner which it’s done! Great breakfast options as well! Comfy beds. You’ll see!
Checked in after a long travel day at 2 am and was greeted by Dwayne at the front desk. Dwayne was extremely helpful and gave me peace of mind that I chose a fabulous hotel for the week. He told me that he would have coffee ready early since I needed to leave at 5 am the following morning and shared with me tips for navigating around Dallas. Arrived into my room and it was very clean and well appointed. I was able to enjoy a couple hours outside during my week next to the pool reading a book. The gym is well appointed for a quick workout and the breakfast of waffles, eggs, bacon cereal yogurt and fruit was perfect. Upon my checkout at 4 am this morning Dwayne again was friendly and gave me tips to navigate back to DFW airport in a timely basis.
Used this hotel as it is close to a Holt Cat dealer and I’m an employee training for the week. It is in a very bad area as other reviewers described but it had a security guard and I was willing to take the risk. Was quoted 139.00 a day and I said that’s good I needed it for the week. Room was nice although the walls were thin and the ac unit sounded like an airplane trying to take off when the compressor kicked in. I did not complain about these things, I realize some things the front desk just can’t control. However when I checked out and asked for a copy of the bill I was shocked to see that the daily charges were 139, 179, 199, 199, and 139. I spoke with the guy at the front desk and he said he didn’t know why but would have the asst manager Jennifer call when she came in Went to class the whole day and got no call. Drove 4 hours home and called and she said Jennifer would be in at 11 pm and would call me in the morning. I called back at 6:30 before her shift ended and she said it was common practice to change the rates daily without people’s consent. I asked since my credit card was charged when I arrive was this not a contract to which she stated it was only a hold put on the card. She then stated I needed to talk to the manager Tim when he arrived back to work on Monday. This is not even my credit card that was charged it was the company’s but it’s about the principle now. The fact that I have to wait 4 days for something to be corrected that should have happened when brought to their attention the first time. There is a major disconnect between the auditors, managers, and customers. Will see how Tim handles this Monday before I write a review on Holts credit card statement that I have to submit, for all of holts company’s to see how Marriott treats its customers.
Jacob at the front desk had great energy and was immediate helpful in helping us settle in and get comfortable. Loved the conversation and vibe he was a great part of the experience. Room wise I would just ask that there should be carpet or rugs in the bedroom area, and dressers or drawer access somewhere to put away clothing items because it felt a little awkward and jarring at first seeing the design of the room. We ended up having a good time overall though - maybe improving the gym access function as well, and having friendlier wait staff for the lobby dining room would be other improvements to be made.
訪訪客The hotel was wonderful… The staff is very friendly, the hotel is clean, the bar was vibrant and the rooms are spacious. You can’t beat the location of this place. It’s literally a five minute Uber ride to any major point. Such as the Kennedy assassination or Terry Blacks for some great barbecue, or if you’re in town for a convention to the convention center. we used Uber to get around if not, we use the electric scooters . Never needed to rent a car because a Uber ride from the airport will run you around $50. The hotel is in a great location. Funny of dining options, one of our favorite places to stay.
Here are some photos of the lobby and views from our room. 
The first staff member we had, Karen, was phenomenal. Greeted us and answered all questions we had and was super friendly. The second day we were there the lady was horrible. Put her hand in my face and cancelled my reservation. Showers for both rooms we had didn’t work.