The staff need more training especially the room service and the cleaning staff
The location is very good
翻譯
Ossam
2024年3月19日
This is the second time in this hotel, and I can clearly notice the decline in services.
I had a suite this time but I noticed dust at the bathroom floor, no hot water, plus I had to wait for 25 minutes to check in because the guy at the reception wasn’t aware of what to do with online booking!
翻譯
訪客
2024年3月2日
I spent 1 month in the Hotel for working reason. I have to say that the quality is very low. WIFI almost out of services and the speed also is not good. The food quality need to be better. The room cleaning must be increased. Also the laundry services is very poor.
翻譯
訪客
2024年2月8日
I didn't recommend this hotel at all, everything was very bad, Food, WIFI, and Laundry. they are not caring about their guests, the most important thing for them to take all the money while the check in, even if you are a familiar guest with them.
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訪客
2023年1月31日
one of the best hotels I have stayed in, everything was perfect, cleanliness, food, friendly, and helpful staff. Special thanks to Mr, Fady, the front desk manager, for helping me out with an unforeseen problem with my laptop. He really rescued my trip. I enjoyed my time there.
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Stuart
2023年6月3日
The WiFi is totally inadequate at this property. The technical person spent 20mins configuring up addresses on my laptop to connect and when it did it was intermittent and virtually unusable.
Noise in the room - thin walls, had to get the neighbouring room to turn down the tv volume then I had a call to prayer from the mosque next door at 3.30am
Music in the corridors and lifts really annoying
Good breakfast
Helpful staff
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Stuart
2023年6月3日
The local of consistent WiFi ruined my stay - am in person meeting combined with a video call had to be done via a cell phone and data. Do not come here for a business stay it is not adequately equipped in terms of WiFi or available meeting rooms.
The music playing consistently in the corridors is really irritating and I had to ask for it to be turned off at 10.30pm as I could hear it in the room
Shower leaks into bathroom as there is no rubber seal under the door
Helpful staff but they could not make up for the failings
Great buffet breakfast
Gym access nearby is great but it’s a 25min walk away
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訪客
2023年3月29日
The room is fair cleaned well houskeeping is good Reception is poor Food is fair Room service is poor Take care when ask for breakfast at room they request 175 LE Egyptian pounds extra while the room is bed and breakfast you should not pay for the meal you already paid included in the room package You may be requested with exra setvice only not to pay for the whole meal This is bad behaviour
翻譯
訪客
2023年1月31日
A 5-star hotel experience, with delicious breakfast and dinner buffet, attentive managers Mr. Salem and Mr. Mutaz, The posh furnishings in the forth floor made us feel as though we were staying in a palace! We spent two nights here for business during November 2021 but we would come back for a weekend break, Happy to see such services and standard in small city like Damietta.