Staybridge Suites Dearborn MI

We were given a smaller room than booked and because I booked from a third party I have to call manager for adjustment. The bathroom door won’t close. No towels in pool area but staff on the night shift were great very apologetic. We squeezed 7 of us in a one bedroom!!!

Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.

The hotel staff are amazing my check in was amazing so nice informed of activities in the area and clean!

One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.

Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!

Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.

Nice property. You can start seeing signs of getting older. Breakfast was good. Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.

Good breakfast. Given that it’s 2023, they might give some thought to USB ports in the room. I saw one Ethernet port but hey …

Very bad I really don’t like the people who work there. The sheet is nasty smell bad shower don’t work A/C don’t work when I go to front desk to ask to change the room he tell me. Don’t have any room available The people upstairs making noises I really don’t have good time at the hotel