HOUSE Denver附近的丹佛酒店

本週,餐廳工作人員,尤其是大衛·庫基和傑西卡·沃,每天在這裏吃早餐,等待着100多位顧客。除了他們同時爲許多人服務的事實之外,我和丈夫對他們表現出的效力感到驚訝。他們用拋光的銀器、新鮮的咖啡、用新鮮水果補充的碗、持續的乾淨的桌子、保持專注的咖啡和桌子檢查每一個都以積極和尊重的方式檢查早餐區他們應該得到很多的讚譽,而其他員工則應該在過去的一週裏保持與如此數量的顧客保持愉快的步伐。

This is an extended stay hotel where there are 2 units above two other units. We got one of the 2nd floor units. Room has dated carpeting and bathroom/kitchen fixtures but it was clean. Bed was comfortable. Tucked in for the night around 10 pm to get some restful sleep. HOWEVER, we were awakened around midnight by our next-door neighbor who apparently have been partying and created a ruckus. There was shouting, cursing, and loud banging. We called the front desk to report the disturbance and was even told that someone has also reported the commotion. We would not dare go out of our room to try and calm the people making the ruckus. It seemed to have been taken cared of because after a few minutes, we heard conversations and the noise died down. We've fallen back to sleep but about after an hour, they were back at it again with the shouting, fighting, and people kept going in and out of the room (banging the door). Again, we called the front desk BUT this time, no one was picking up. We tried calling several times, to no avail. The ruckus went on through dawn. We decided to leave at 5 am and just drop off the house keys at the front desk. We got to the front desk and found NO ONE WAS AROUND to hear our grievances. We just dropped off the house keys and left.

我和老公31號週四入住,幾天小逃亡,房間本身很不錯,與會者一點也不。在我們終於能夠入住後,我們不得不等待近5分鐘,才能乘坐唯一的工作電梯把我們帶到我們的樓層。不是因爲它是一家大型酒店,因爲它只有5層,而是因爲它非常慢。我丈夫凌晨3點左右醒來,看着窗外,看到我們的卡車已經不在了。請注意,我們不僅在燈光下,而且還在工作相機下。當我們下去和桌子說話時,她花了一段時間才走出辦公室,她粗魯地證實我們的車輛被打碎了,被熱線和偷竊。她很生氣,因爲我們報告了它,我引用它發生在這裏,一旦燃料消失,他們會把它扔到某個地方。她在辦公室的電話,而不是看顯示器。爲什麼他們不去看他們??幾乎2個小時後,警察來了,與會者甚至無法打電話給我們見面,治安官不得不打電話給我們。這是我們最後一次被工作人員說話。客房服務人員將把車停在我們房間旁邊,但即使我們的預訂是3晚,我們從未提供任何服務。管理層從未就盜竊問題與我們聯繫。沒有人這樣做。我永遠不會回到這裏。我們確實計劃與公司聯繫,因爲我們覺得酒店本身應該承擔某種責任,也因爲似乎這是這家酒店經常發生的。

這家酒店對我們支付的費用很好。大多數工作人員也非常友好。支助人員特別好,總是很開心。但是前台有一個人,有一次對我非常無禮。我打電話來要了薄紙和毛巾,然後跟一位女士說。她表示他們會把它拿給我們(通常我們不得不下去取回。以前從來沒有在其他酒店這樣做過。)。30分鐘後,我們還在等這些物品。我再次打電話,一個男人回答。他告訴我耐心和家務剛到,會把它帶來。在我回答我是否可以來找它之前,他大聲地說。我不得不回電話問這個問題。我認爲他告訴我在30分鐘後耐心等待並掛上我真是太粗魯了。我沒有他的名字,但我記得有一天他在旅行中穿了一件漂亮的黃色上衣。

We rarely give a negative review, but we just had to do this, so others will be aware of what they will get for their hard-earned money. The person that checked us in (Omar) had a real bad attitude because we booked our room on a third party travel site. Clearly treated us like a second class citizen vs. another guest in front of us who had booked directly online. The issue here, we couldn’t book a room directly because the type of room we needed wasn’t available on their site. It was almost 2:00 pm, and we still got charged $20 for early checking when the room was available. He didn’t care if we were Hilton Honor member. He said, “I’m just following the process.” We asked for a daily room cleaning service. Omar said he would write it down. We bet among ourselves that Omar would screw us up. We were right! No service for the first night. We asked the front desk what happened to our request? They found out that Omar had written down a wrong room. How convenient! I guess Omar followed the process but didn’t pay enough attention to remember what room he had assigned us a moment earlier. Thought that we would have our room cleaning service the second night, NOPE! We had to ask for it again the next day. It only happened the third night because the person who took our complaint seemed to be the lead of the cleaning crew. When we checked out, we asked for a receipt, Omar said they would not have it because the statement would be delivered to us via the third party whom we had booked our room from. What kind of business is this? We never received any statement via email by anyone. We monitored our card, and sure enough, the $50 incidental fee was in our statement. We left our room clean. We now have to call our credit card to file a dispute. We contacted them and went through a robot. The robot prompted “For reporting a billing issue, say billing issue or press 4”. We tried both options many times and the robot slapped back at us every time saying the option was invalid and that we should try again. Breakfast room looked nice and clean, but it was just that. There was no bacon, sausages or eggs, biscuit and gravy. I didn’t care to go down the next morning and the rest of the stay. Husband and kid went down and wasn’t impressed. Location : Not close to anything fun. Better stay in the downtown areas. But it was quiet. Room: Smelled must. Dirty carpet. lots of wasted space for closets vs. Living space. Pull out bed was moldy. Bathroom door couldn’t shut properly. Parking : $10 parking a night for an area that doesn’t seem to have any parking issue. We witnessed a shouting match between the guests in the parking lot. Quite a show!!! Overall, a GIANT “Not Recommended”. This is our first EVER rating like this.

一切都還不錯，沒有抱怨，因為我上次入住酒店以來（我一直在從事不同的業務）我一直很期待早餐，因為covid ..不提供早餐。要找出早餐，這隻是一個迷你穀物碗/多穀物棒。沒有被告知有人提供早餐的熱早餐。我的一再假設是我所理解的錯誤是國家預防措施，而不是公司的錯誤。

設施較新，保存完好。我有零投訴承認我留在這裏。老實說，它超出了我的預期。不幸的是，我早餐起床晚了，否則我也會對此發表評論。

我們在這裏住了幾天,爲女兒進行大學訪問。這家酒店與我們在Amarillo的另一家連鎖酒店相比,是一個非常積極對比的體驗。健身房相當完善,我想有4台跑步機,還有橢圓形和免費重量。健身房的毛巾很乾淨,聞起來很好,就像厚厚的浴巾。房間很乾淨,毛巾和毛巾足夠。接待人員很好,我們來或去時總是會承認我們。停車很容易,照明很好。電梯數量充足。因爲我們的房間在下午3:30還沒準備好,所以在我們登記時,他們把我們放在了更高的樓層。我們的房間舒適乾淨。走廊裏沒有小孩跑來跑去,我們沒有聽到其他房間傳來的噪音。我沒有什麼可抱怨的。一切都是積極的。哦,包含的早餐很棒。他們沒有過度炒作,只是按照典型的美國酒店標準免費早餐非常好。Wifi是免費的,工作很好。步行即可到達的範圍內有很好的餐廳。推薦的餐廳很棒,但我還是建議2個更改。胡椒的亞洲小酒館比推薦的泰式鍋咖啡館好得多,除非您特別想要泰式鍋。我們兩個都吃了。對於意大利人,我推薦北意大利,他們列出了這個名單,但不推薦員工。

Anna and Gisele showed excellent qualities for customer service taking care of needs and communicating well with me on my stay at Comfort Inn they are the most amazing host front desk attendant that I’ve had the pleasure of dealing with in quite some time they were resourceful intelligent kind pleasant funny and they made my stay worthwhile you can guarantee that I will stay at this comfort inn because of Anna and Gisele you get the opportunity come in and talk to him and you’ll see what I was talking about they are absolutely amazing you’re lucky to have them on your staff timdixon

丹佛市中心 TownePlace Suites 酒店經過新改造升級，公寓式套房舒適便利，是企業、家庭度假、遷居和商務旅行的理想住宿之選。酒店距科羅拉多州會議中心、百事中心和 Meow Wolf 僅數分鐘路程。