Check in was a nigh**are!
I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress.
Very poorly handled with numerous armature excuses.
I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem.
This took an hour to sort and with no apologies or any consideration for other guests waiting to check in.
Bar staff totally uninterested in serving and need training.
翻譯