One&Only棕櫚酒店(One&Only the Palm)

Fantastic hotel. 10000% recommend. Best hotel in Dubai. Free ice-cream and rabbits.

Located on the ground of one of the most exclusive hotel we would strongly recommend the Guerlain Spa for its setting, calm and peaceful environnement. Our therapists were lovely and attentive to our requirement. An area of improvement would be the reservation experience, my wife and I wanted to organize a tailored ritual Including different treatments and we found it challenging to receive assistance for it by phone. The Orient Ritual was of very good quality in a beautiful two-person suite but we wished we could have enjoyed the suite terrasse after the treatment instead of being told that the suite would need to be vacated so they would clean it for the next guest…This was not the most “relaxing moment” given the price tag of the ritual. The Spa team did offer us a complimentary 30minutes massage but still charged us $20 for 2 coffees as the treatment only included tea (despite paying 1200$ worth of treatment) Still crucial to note the place is gorgeous, the staff attentive and the products of highest standards. We look forward coming back for another experience.