Besides some restaurants and stores being close by my husband and I along with 3 couple friends didn't not have a great stay at Grand heights apartment. Upon booking we had said we wanted non-smoking rooms and on the same floor. We were rest assured that we would have been taken care of when booked. When arrived, some of us got smoking rooms and some of non-smoking all on different floors, we didn't say much as it was quite late and we all needed to be settled in.
A day later, our bathroom had a very distinctive smell coming out of it (sewage or mouldy smell). We called room service and they sent someone who sprayed something and said this should help and if it didn't we can call room service again. The next morning, the smell was so bad it was in the actual room. Had to wear a mask to use the washroom. Called room service again and they sent someone else to check. At the end the front desk finally said they will switch our rooms. We were given another room which didn't smell of sewage but smoke. We asked if they had anything else and they showed us a non-smoking room which had the same mould/sewage smell as the first room. We ended up taking the room that smelled like smoke and sprayed our perfumes.
Few days later, we got rainfall and our room window started dripping in water. Instead of complaining we took towels from the bathroom and layed them on the window beam.
Overall, we were all very disappointed with our 11 day stay and wouldn't recommend coming here to anyone.
翻譯