來自住宿之回應: Dear Guest, Thank you for sharing your feedback. We're glad to hear that you appreciated the service and your room. Your comments are invaluable in helping us improve our facilities, and we will look into these aspects to enhance guest comfort. We hope to welcome you back for an even better experience in the future!Best Regards, Osama Esmat | Director of Rooms
來自住宿之回應: Dear Guest, Thank you for sharing your feedback. We are glad you enjoyed the peaceful atmosphere. We will take your comments into consideration as we work to improve our offerings. We hope to welcome you back soon!Best Regards, Osama Esmat | Director of Rooms
來自住宿之回應: Dear Guest,Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best,Al Habtoor Polo Resort Management
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Gegebutaihaoyo
豪華房
入住日期 2023年7月
夫妻/情侶
11則評價
5.0/5
傑出
發佈於 2023年8月10日
挺好的。經常去住
來自住宿之回應: Thank you for your positive review. We are looking forward to welcoming you soon.
Anuj lamba
豪華房
入住日期 2025年2月
商務旅客
6則評價
3.7/5
發佈於 2025年2月24日
its nice hotel but a bit far from the city lift u need a taxi . But strangly Taxi(uber) will come in 1-2 mins max . and u avoid all the traffic also .
翻譯
來自住宿之回應: Dear Anuj, Thank you for your feedback! We are glad to hear that you enjoyed your stay and found the transportation convenient. While the resort offers a peaceful escape from the city's hustle, we’re happy that quick taxi availability and smooth traffic made it an easy journey. We look forward to welcoming you again!Best regards, Osama Esmat | Director of Rooms
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訪客
行政套房
入住日期 2024年8月
夫妻/情侶
14則評價
1.7/5
發佈於 2024年9月1日
I was shocked.
Arrived at 2 PM. Was waiting for valet parking, for someone to come to us to take our car, even there was no one in the line. Was waiting for 10mins.
At the lobby they told us our room is not ready and they will call us. No one called me. They called my friends at 15:40 saying their room is ready, but I have to wait more. Around 4:30+ we got our room. Executive suit. Apartment is good, however, dust was everywhere, all shelves/tables, balcony. Some of the Bathroom vanity sets were empty. The worst is - Swimming pool!!! Small and full of kids any age 1-14y.o. Even at the swimming pool BAR! Crazy really. Dusty tables, dirt everywhere. Breakfast was horrible. 10 AM empty plates. No fruits, no salads, quality of cheese is horrible. My friend was waiting for omelet for 40 mins. She was checking and reminding them 3 times. Even though there were not many ppl, max 20 that time. Horrible experience of 5 star resort. We left at noon, our friends went home even before us, because they didn’t want to stay there any more minute. My mood is down for the rest of the weekend.
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翻譯
Abdulla Aldoseri
豪華房
入住日期 2024年10月
與好友旅遊
5則評價
3.7/5
發佈於 2024年12月5日
The only problem was its location and the room was small but we upgraded to a suite which was really good. But under beds were not clean and full of spider webs. Amazing view and amazing balcony.
翻譯
來自住宿之回應: Dear Abdulla, Thank you for sharing your feedback! We are happy to hear you enjoyed the suite upgrade, amazing view, and balcony. We also appreciate your comments regarding the cleanliness, and we’ll ensure that our housekeeping team pays extra attention to those areas moving forward. We hope to welcome you back for an even better stay next time!Best Regards, Osama Esmat | Director of Rooms
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Moonyhoney
豪華房
入住日期 2024年2月
家庭旅遊
20則評價
5.0/5
傑出
發佈於 2024年2月26日
我的第二個家,喜歡這家旅館。我喜歡這裡的酒吧、餐館,他們有一個非常漂亮的游泳池。
原文由 Google 翻譯
來自住宿之回應: Dear Mohamed, We're thrilled to hear that Al Habtoor Polo Resort feels like your second home! It's fantastic that you enjoy our bars, restaurants, and the lovely pool. We appreciate your kind words and can't wait to host you again soon!
來自住宿之回應: Dear Hamad, we regret to hear about your experience during your recent stay with us. We apologize for the cleanliness issues you encountered in your room upon arrival and for the delay in providing assistance with your luggage during checkout. Your feedback is valuable to us, and we are taking immediate steps to address these concerns with our housekeeping and guest services teams to ensure such incidents do not recur. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to welcome you back for a more pleasant stay in the future.