Comfortable beds, friendly and helpful staff but badly designed rooms. If you want a nightstand light and charge your phone, you need to bring your own splitter for the outlet since the only outlet is used for the lamp on the nightstand. If they would switch the cupboard and TV location, you could actually watch without getting a strained neck. Also no AC. Rooms are extremely hot during summer and fall. Horrible room service. 27CHF + 5CHF for a frozen and thawed in the microwave burger patty that was hard and dry. The brioche bun was wet, soggy and falling apart. For a 4 star hotel this is not acceptable. There are much better options around for a cheaper price. I was looking forward to the breakfast buffet that was supposed to be top notch. Dirty plates and food wasn't refilled when it got empty. Coffee mugs were a mess with different sizes and no instructions what mug/cup was for what. Coffee machines kept breaking down and the poor girl that was doing the breakfast kept complaining. I got food poisoning from the salmon at the breakfast buffet. Frozen and thawed slimy salmon. We checked out and some hours later I sat in a park in Zürich puking my guts out for several hours. Never again this hotel. The restaurant should be closed by the health department!
翻譯