舒適酒店-達拉姆大學查普希爾的評論

This was the worst hotel experience I ever had. The manager, Evelyn S, is probably the worst candidate to ever run an establishment. Check in at 3 went rough due to the staff being slow, stopping to talk to her co workers about nothing, and just not knowing. The power immediately goes out. Fine, things happen. We had a show to get ready for and couldn’t get ready so then we had to go elsewhere. Upon the lights coming back on, we see how dirty the room is with foot prints of dirt in the tub, dust everywhere, a weird smell. The AC didn’t work. We were told at checkout to call the manager for refund due to issues and this child of an adult is like well why are you calling me and I don’t care and everything else. DO NOT STAY HERE.

The lady at the front desk was super nice, quick and efficient! Checking in was made easy and fast. The room was dated and not very clean. Had a smell and bathroom was kind of dingy. Found trash next to bed, thankfully it was only one night there

WiFi was out for two days at the hotel. The Front Desk confirmed this and gave me a toll-free number to report the outage. Will not stay here again although the rooms and public areas were clean.

Price for the hotel was great since we only needed it for a night. It overall was clean. The hallways to the rooms are very dark and there are some definite upgrades or remodels that could be done to the place. AC in the room didn't work properly. When we changed the temp the whole thing just cut off. It came back on but would never get colder. The free breakfast worked for what we needed. Property is very convenient to restaurants and highways.

The clerk was very professional and assertive, I’m very please, I would like to stay there again.

The hotel is dated and smells. The worst part that housekeeping knocking on the door and letting themselves in at 9 in the morning. When letting the front desk aware of this they said that is the way things are done there. Never will stay here again

Joyce at the front desk was wonderful. So informative and caring. Her customer service was the best.

Convenient location to stay after UNC game. Outdoor pool. Free breakfast with waffles, eggs, potatoes and pastries.

Breakfast was fine. Check-in smooth. Night clerk was so helpful! She got the a few things I had forgotten very quickly and was very friendly and professional. The room appears to be clean but have an odd smell. The only down side to the room is the smell. I have stayed here previously in a suite and encountered the same issue. It seems to be coming from the AC unit. If the covers were taken off and be disinfected and vacuumed monthly, as well as using baking soda in the carpets regularly, Im sure it would disappear quickly.

Room and facilities were very clean and comfortable.

We had a good stay, no real complaints. The staff was nice and everything was clean. Issues: crazy shower head and slow draining tub, the sheets on the bed are wore slam out - not ripped or full of holes, but super thin, and the entry door at the base of the elevator is broken and does not lock. It would also be nice to have a real coffee cream on the buffet - Coffee Mate is not the same. For the price and location, I'd probably stay there again.

The good: affordability, easy late night check in, comfortable beds, good air conditioning, soft sheets, clean room The ok: pillows need more variety thick- thin, desk staff efficient but not especially friendly The bad: room deodorizer stank like old popcorn butter and feet, breakfast was over crowded, understocked, powdered eggs, no bread, coffee ran out, definitely not eco-friendly with single use plastics, etc.

Property, staff, lobby and the room were as expected, except the bath/ shower are old, unrenovated, with missing caulk and rusted fixtures.

Overall, the property was ok. It was clean, and safe but the furniture will need to be updated to remain competitive.