杜塞爾多夫希斯特爾怡思得酒店(Innside by Meliá Düsseldorf Seestern)

Nice Hotel. Nice people. Nice bar

這是驚人的！漂亮的建築，漂亮的房間和一流的服務。肯定會回來

Schönes, modernes Hotel. Wir waren mit vier Sportmannschaften dort. Der Sportplatz war sehr gut erreichbar. Besonders beeindruckt hat mich jedoch das Personal. Alle waren super nett und zuvorkommend. Auch einen Vielzahl an Kindern konnten sie nicht stressen.

Das Innside ist am Seestern in Düsseldorf eines der besten Hotels. Das Personal ist sehr freundlich und kümmert sich immer um alle Anliegen! Besonders hervor streichen muss ich die Bar - Sabri zaubert die besten Cocktails und macht auch mal was es nicht auf der Karte gibt!

Only needed 1 room for 1 night, and was recommended to this hotel. Reception was good, bed comfortable and staff were very helpful. Free minbar was a nice gimmick ( soft drinks only) and room was generally well furnished Could not get the Wi-Fi to work, and the TV was limited to few channels. Value for money though was good and is ideally situated for Düsseldorf airport

In general a good hotel , Value for money. There was a very good breakfast , and check in was easy. A minor irritation point was that hotel staff hadnt checked if the charging station in the basememt worked. So it meant we could not charge (the reason why we choose it) . We found another solution . But overall a hotel we would return to

Unfortunately, I am writing an unpleasant review for this beautiful hotel because of the staff at the hotel restaurant. The barman on duty on the evening of 10/05/2023 forgot my order (and this can happen, especially as there was a private event going on in the indoor hall); I had to request my order again after half an hour and he apologised and served me the drink without any problems. But at the moment of payment the problems arisen: I decided to pay by card but he didn’t give me the order receipt and as I claimed for it, he started to speak in German in an annoyed way (sadly German is not my language). I asked him to speak in English to understand his grumblings and he started to discriminate on grounds of nationality. At that point there was nothing to add or to say. I have already been a customer of the Meliá group in several of the chain's hotels and I have never found myself in this condition, which is completely unacceptable, especially for a 4-star hotel. There can be bad days for everyone, but in this case, I think it is just rudeness. I hope this review will help the hotel management to take appropriate action. The rest of the hotel staff seemed friendly and polite so I’m sorry I have to write a negative review just because of one rude person, who doesn’t know how to do his job, in the midst of staff who try their best. You are a 4-stars hotel and situations like these should be prevented.