設有水療的杜塞爾多夫熱門酒店

酒店地理位置很好，設施中等偏上，算不上豪華。下午三點入住排隊check in排了半個多小時，而且電梯也很慢，每次都大批人排隊。總體評價很一般。

Amazing experience from A to Z Arrived at Hotel with fantastic parking spaces and ability to charge the car. Receptionist upon check-in have been super accommodating and professional, she was helpful, smiley and very complimenting thank you Pauline!!! Room was immaculate, contained very sustainable material with amazing and spacious layout and fantastic view. Huge thanks to all housekeeping staff without exception. They prepared baby cot to our daughter with bathrobe, slippers and shampoo, conditional and lotion with some wonderful toys as well!! During the stay, they did a wonderful job day in day out with refreshing and preparing a very welcome room. Huge thanks to the F&B team at both bar and room service. They placed amazing fruits basket upon arrived with a lovely letter. Bar staff, they were smiley, professional and very accommodating, playing with our daughter and asking always if we needed help etc and making the best food and drinks with special shout-out to Eike for being amazing dusting our visits! Breakfast staff were very nice despite how busy the area is during that weekend and they have ensured to seat it somewhere quiet and prepare baby seat for our daughter, they were attentive with coffee, eggs and everything else, thank you for your hard work! Lobby, wonderful and luxury layout with amazing atmosphere, concierge / bellman Bashir or Rachid ( please excuse my spelling) was a very wonderful guy, he was chatty and funny even our daughter was running toward him, you are so kind! Lastly, we had to checkout after amazing stay to be helped by one in a million receptionist her name is Paula if am not mistaken on 28th May around 13:00! Location is fantastic, hotel is wonderful and everything else is spot on. Suitable for families, corporates and leisure!! Thank you to all the staff!!!!

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

除了我希望我能住更長的時間之外,我不能說太多關於我們在這裏的住宿。工作人員和服務從開始到結束都是完美的,非常專業,但同時具有個性。

全世界我最愛的酒店，沒有之一，美第奇家族美術館的酒店。勞斯萊斯的備用車，500多年的老古董全銅浮雕的門把手，國王的紅色座椅…，博物館級的雕塑、掛毯…。遺憾新裝修的房間把老油畫替代掉了…。還是愛美第奇

酒店比較新，周圍環境不錯，早餐比較豐富，服務態度很好，很專業，可以免費打印，送燒水壺到房間，房間清理的也比較好，非常適合商務出差。周圍有中餐館，籃球場，網球場，足球場等，去到城區也很方便。

這是一家很不錯的酒店，有着很好的食物。它位於一個非常好的城市的中心。就在阿爾特施塔特附近。對於我來說床有點硬。應該要有一個備用選擇。杜塞爾多夫有集會時很難訂到房間。

Nice hotel wth good staff

The hotel is not far from the main train station. (We took a short taxi ride there because it was raining.) The U Bahn was convenient, only 3 stops to the Alstadt. The room was modern, clean, with a very comfortable bed. It's unusual that the clear glass shower and sink are next to the bed without much privacy, but there is a shutter you can pull across. The toilet is separate. We enjoyed the breakfast at the Paris Club on the 16th floor. It's fun to have a drink up there in the evening to see the nice view. The bartender, Kevin, was so friendly and helpful. He gave tips on places to visit. There are some great Italian restaurants nearby, especially Aldo Genovese.

環境一流，就近杜爾塞多夫機場.酒店設施盡有.而且餐廳水準一流.唯一美中不足是由機場到酒店需然好近，但好像有很多**.太夜要小心.