I don’t think I’ve ever had an experience quite as terrible as I did here & unfortunately I was celebrating my anniversary. A designer handbag of sentimental value was stolen out of my room & I wish I had read the reviews because this isn’t the first time something like this happens. My boyfriend (who gifted me the bag) & I both saw it prior to leaving to the spa in the morning on the chair next to the bed. When we came back to start getting ready for dinner it was gone. We reported it immediately. We also called our doorman back home to check our apar**ent to make sure we hadn’t left it behind. We were both in complete disbelief that this would happen at a place like this. The investigation requires checking hours of security footage & can take months assuming that the staff member would be stupid enough to be unaware of where security cameras are & wouldn’t conceal it. I didn’t receive any sort of compensation, discount, a free drink, a promo code nothing. Just a generic so sorry about this with an air of we don’t care nor do we believe you. As a woman of color, I can’t help but wonder if my case would’ve been treated with a better sense of urgency or overall consideration if I were white like the majority of patrons. This isn’t the type of customer service I’m used to from any hotel let alone 5 star when even smaller incidents would happen. They will reach out to me with “updates” on this “case” which sounds like they hope I let it go at some point.
翻譯