Holiday Inn Express 斯普林菲爾德(Holiday Inn Express Springfield Downtown)

Stayed here because the ****** hotel was full, and honestly will stay here every time now. Very clean, and the staff was so friendly! We were surprised when we walked in the room was huge! A quick two minute walk to the ******! Parking was a little tight as they had a full hotel that night, but other than that nothing to complain about at all.

so staff is not to great, they do not replenish anything like towels near the pool, heat in our room was not working, Then we had a family emergency went to check out at 6pm the night before we had to leave and they said sorry we can't check you out till the actual day of your stay, What? I left the night before I expect to not have to wait. never came across something like that before.

Nobody believes a 5 star review or at least I don’t. So everything was on point and the staff was friendly and professional. I used the gym and helped myself to the complementary breakfast. I felt safe coming in after 11 or 12 midnight. The room was well lit not like some of the other hotels my counterparts were staying at. I loved the table on wheels. It can be moved to between the beds to accommodate more people with a table to eat at or play games. I never felt comfortable using the supplied toiletries until I seen that the dispenser could only be accessed by a special key. I have very dry skin and never thought to try the dove hand lotion before but it worked amazingly better than what I bought with me. Also the hotel did not have hard water which I loved

After a 2 week stay, we got to know hotel and staff very well. Overall a good quality hotel with good service from all staff we dealt with. Rooms were clean and the front desk responded positively to all our requests. One of the cleaning staff is a very spry guy in his late 60s who was particularly thorough and super efficient and is known at the hotel as the energizer bunny and i could see why. Complementary breakfast had fairly large choice of hot and cold foods. The self made pancakes were surprisingly good although the machine was out of order for a couple of days.

The shower head burst, I sent a request to the front desk to come fix it, also to provide toiletry supply, nothing was done. On the last day we didn’t even have shower soap. I demand a credit because of the poor service I received. Windows were not noise proof, we could hear all the noise from outside. Breakfast had very poor quality.

Property is listed as having “deep soaking tub” in the rooms. There was no soaking tub. None of the rooms there have them. Also, ac/heater wasn’t working so had to move rooms. They had nobody to check on it. Asked for late checkout and was denied. They told me only IHG members are allowed late checkout.

Great downtown location. Symphony Hall only a 6 minute easy walk away. Friendly check in staff. Self parking up the street, 30 seconds away from the front doors. The elevators however are way too small. Could only fit the luggage cart and 2 people could barely squeeze inside- very strange. That was the only downside. I'd come back in a heartbeat though.

I selected this particular hotel because it had a 3PM check in which is one hour earlier than the surrounding hotels. We were there for a cheer competition and had a 4:30 team meet time at the Mass Mutual Center which was right next door. Even though I had called twice earlier in the morning and was informed that they had several people check out, our room was not ready. In fact our room was not even ready until after 4:00. ONE HOUR after check in. Personally, I find this to be unacceptable considering I selected the hotel because of the check in time. After we got back to the room, my daughter showered and said there was no hot water. I thought maybe she was exaggerating or maybe many people were showering at that time and hot water was running out. NOPE, I showered at 6AM and there literally was one minute of warm water. Prior to writing this review I emailed management and called and left a message. Unfortunately, I have not heard back from anyone. I honestly believe there should be some financial compensation considering I paid well over $300 for this room when I could have paid much less and less aggravation elsewhere.