There were a big group of us - 12 of us for my grans 80th birthday. She chose here as it was somewhere different and seemed a lovely place to come. We were all wrong… I turned up with my partner and my brother and his partner with a birthday cake, we came through the door and the 2 young girls at the bar were just staring at us and we had no warm welcome and made us pretty uncomfortable- not a good start. I Asked if they would look after the cake - all fine. Firstly, I’ll start off with the drinks - 4 drinks were ordered originally ( 3 diet cokes & a lemonade and lime), which the young lady jotted down on her note pad. The drinks took an awfully long time & then the rest of our family turned up, within that my mum was told there was some mix up with the drinks and they couldn’t remember what we wanted which was odd, anyway our 4 drinks came whilst the others of our group ordered there’s. We all started drinking our drinks and my brothers Diet Coke tasted really awful and very different to the others.. the manager told him ‘ oh the syrup ran out’ if this was the case why wasn’t this changed before sending it out? Then.. my gran decided to order a bottle of white wine for her to share with 2 others. It came, she was about to pour it and realised 1/4 of the bottle of wine was missing!!! We were told by the manager it was because it was put in a different fridge and a couple were drinking some of it last night. Not what you want to really hear but heyho, we weren’t letting the drink situation stopping us having a good time! The food… well.. very very disappointing! We were told we were to pre order our mains ( which we did) and then we could decide our starters when we got there, within this - our mains just arrived, we weren’t even offered any starters?! Majority of us either had hunters chicken or the burger. The veg was nice with the hunters chicken, but the chicken was awful - It was chewy, it was hard to cut and just not pleasant to eat, some people didn’t even have any bacon wrapped around it! Most of us left our chicken which was a shame. The burger meat was cheap and nasty. We still carried on with the rest of the meal. No one came over to our table once to ask how are meal was - not attentive at all! A lot of us were still pretty hungry as we hadn’t had any starters and we left a lot of our mains, so we ordered dessert - this was very nice ( sticky toffee pudding) & everyone else enjoyed there puddings. I then asked if the cake could be brought out, someone brought it out and then left the cake there and didn’t think or ask if we wanted a knife or any plates. We waited approx 15 mins before I decided to go and find someone to ask for a knife and plates. Again, not very attentive. Overall the experience was poor and we won’t be returning. It is such a shame as it was for a 80th birthday. We weren’t made to feel special and we felt just ‘ left to it’ which part of the experience of going out especially on a special birthday
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