盧南之家(Lunan House)

Ate at imries bar and grill. Food and service was brilliant. Huge portions and very reasonable price. Had the fish goujons loaded fries and the burger fries. Lovely outside areas for eating with beautiful scenery. Will certainly be back. Would recommend highly. Might need a nap now after the fish goujons.

The positives: good shower in bathroom, fluffy towels, bed big and comfy. Room and bathroom very clean. The cons which really let the place down, highly questionable decor but really dated and in need of a complete overhaul at best but at least a freshen up of paint and new flooring. Check in was a bit of a wait then quick to get us out of the way so that he could deal with other people, the poor guy who seemed to be doing everything by himself whilst bar staff chatted. He was checking people into the hotel, watering in the restaurant, serving at the bar… He was lovely (possibly Michael?) but running around like a headless chicken. Ate at the restaurant, which again was the same staff member doing everything. 25 minutes to take our order, half an hour to get our drinks, 50 minutes for food to come out. I had undercooked chicken burger…not one for rare chicken so I left it. Satay sauce was peanut butter mixed with milk I think…the other order was completely the wrong thing but we didn’t have time to change it. Very underwhelming. Drinks at the bar, very inexperienced bar staff (although all nice) A real shame as this place could be good.

On arrival at 3pm, have to wait outside for 20 mins for someone to check us in, when we saw the room it was totally unclean,room smelled, shower was dirty, we were told to go to a different area,for our breakfast,wasn't told it would be locked, so we drop the keys in the box outside the room, when we area for breakfast the room was locked, we had to knock on the window to get in, another guests let us in, we really felt like going home, when we had to stand outside to get check in,both us said wish we had

We stayed here last year and looked forward to going back. Not the same experience in May! Three stars for the spacious room, bathroom and the grounds. We booked room 4, in the main house and it is worth paying extra for the quality. We ordered dinner and asked if we could have room service. We were told no as there was only one man on shift to cover the bar and restaurant. The drinks are overpriced and cost us more than dinner for two. We only had one glass of wine, a cocktail and a bottle of cider. It is a captive market as there are few alternatives close by. The food was bland and also overpriced. The chicken burger was tough and dry. The loaded fries were clearly oven chips, reheated in a microwave. Breakfast was a shambles. We could hear several staff behind a door of the restaurant but we had to make the staff aware that guests were in before anyone came out to seat us. We were asked if we wanted any hot food. We asked what was on offer. “Full Scottish breakfast or any other things you want from that”. But we didn’t know what they were! May I suggest printed menus in the tables detailing the contents of the full breakfast to help guests to choose. I ordered a bread roll with scrambled eggs. The eggs were good but they were on a stale brioche roll that was obviously a leftover from the burger buns not used from the night before. The full Scottish was quite good but took a long time to arrive. The staff were friendly but have clearly no experience in hospitality. Such a shame to experience the decline in this hotel in just a few short months.

We recently stayed here for 2 night on March 24th, standard room and as expected fairly basic but clean....breakfast good and plentiful BUT the after customer service has been none existent although I have rung on numerous occasions leaving messages and emailed three different addresses...NONE have been answered. Everything was fine until we arrived home to find a charge of £20 had been taken of our debit card for no reason....all we want is to be told what this is for and for it to be refunded........someone must be looking at emails and occasionally answering the phone..........not impresses.

We're to start have been before last year no problems , decided to book again for Oct 23 due to bad weather and roads and hotel closed we couldn't use our booking , I contacted hotel and I asked could I use it another time and was told yes I had till end May 24 to use , the diary wasn't open till begging of this year , they messaged when diary was open I gave my dates had no reply after endless emails and trying to phone hotel which was the wrong number given still no response , it took for me me to contact them on a dfferent email address for the post advertising for staff , answered weeks later and told me the dates were fully booked asked about another date and again I'm still waiting on a reply I'm so disappointed in there lack of communication and now don't want to go back there and trying to get a refund for unused services is going to be so difficult as they don't reply to any emails

We stayed just the Saturday and I wish they had mentioned that there would be music in the grill house connected to the hotel banging away all evening. Our room looked over the grill bar which was fine till there was children screaming all evening under our window plus this loud music beating away for hours. Definitely not expecting this and we had travelled a long way stopping here over night to continue our journey next day. The room we thought we would be getting was looking over the front garden which would have been away from the noise, but hay ho we know not to stop there again.

Overall residence very good. Accepted our dogs who we value Thank you very much

Would have been more stars if they didn't keep running out of food! As a diabetic, this was totally unacceptable, male waiter most aloof and unhelpful. Couldn't even get a sandwich or slice of toast as he was busy tending an empty room!