木材嶺旅館和水上樂園(Timber Ridge Lodge and Waterpark)

Nice and clean rooms with wonderful service.

Our stay at Timber Ridge was great. The rooms and water park are clean and well maintained. A lot less crowded than taking a trip to the dells. Definitely will be coming back.

We have been going to Timber Ridge for years. This years visit was so disappointing. Check in took forever with only one person and lines of people. Water park was extremely overcrowded. Tables are left dirty and filled with wet towels. It's impossible to know if someone is sitting at the table or just left all their garbage. With new water park renovations we expected it to be amazing. The water was extremely cold and all we were told is that they "were looking into it." You spend all this money and it's so cold your little one is freezing, you can't sit down or even get a clean table. The lazy river is a joke. There is no "lazy" about it. At least half is kids running around in it or swimming in it that you can't float without being run into, tipped over or have to worry about running over a little kid. Life guards are not paying attention and not enforcing any rules that are posted within the water park. In the game room some games will take credits from your card but not give you a chance to play. I had to have this fixed for 4 different games between my children. Ridiculous! Food at The Hungry Moose took forever and when it did come out it was cold. Waitress apologized for how long it took but said there was a large to go order so we had to wait until that was completed. Rooms need a lot of TLC, lots of broken cabinets, dishes and are just not well maintained. I wish I could get out money back for this stay.

Overall, the lodge wasn't impressive. Everything was average. The rooms were spacious but could use some updating.

Kids definitely had a good time. My complaints, the room was disgusting when we arrived, called the front desk and said they would get someone up there to clean nobody ever came. Indoor/outdoor hottun kids were being unruly, jumping all over the outaide equipment which is SO unsafe. Tried getting staff to address it, nobody ever did. Really wish we wouldve been told the onsite dining was under temodel. Serving in a tacky banquet hall, yikes. Overall outdated and just not clean.

Check in was at 3:00. At 4:30 I asked when my room might be ready, they said they werent sure but that they would text me. After sitting on the lobby til 5;15 and hearing others get a I inquited about mine. They said they text me saying it was ready, but I had never received a text. The number they sent it to wasn't mine, even though they had my correct number on file. They then gave me a room, but when I got to the room, someone was already in it.

I like that it has nice condo like rooms with patio. Early check in available depends on the day of the week.

Nice, small Waterpark suites more younger children. Roomy rooms. Could benefit from leaving extra blankets and pillows in the room for use with the pull out bed. Also would be good to communicate Waterpark hours upon check-in. Overall nice stay.

The renovated indoor pool is very awesome. Nice rooms although it needs to be updated as well. Costumer service is top notch. Will definitely be back again.