莊園宅邸鄉村酒店(Manor House Country Hotel)

I organised a night away at The Manor House Country Hotel for my 21 year old son and his girlfriend as a treat for their upcoming birthdays. How disappointed I was when they returned home today telling me of their experience. On returning from the hotel leisure facilities to the hotel changing rooms, my son stepped in HUMAN EXCREMENT which was on the floor. He was totally disgusted and at this stage wanted to leave the hotel and return home. His girlfriend encouraged him to stay. They each had a 3 course meal in The Cellar Restaurant of which the main meals were cold. The next morning the breakfast was also cold. I rang to explain my concerns to the Duty Manager who said that the EXCREMENT could have been that of a child's! To which I replied I don't think it matters whether the EXCREMENT was a child's or an adults it should not have been on a 4 star Hotel's changing room floor. She then responded, well in the toilet area its hard to see sometimes, I replied it WAS NOT in the toilet area it was in the changing area of the leisure facility. My son was offered no compensation and I was told that the Director of the Hotel said there was nothing they could do about this complaint. Would we recommend this hotel...... ABSOLUTELY NOT...... The manner in which this complaint was dealt with was certainly NOT professional.

We didn't get a chance to complete our visit on Sunday 11 February for a one night stay as I was admitted as an emergency to hospital on Saturday 10th. I emailed the hotel while in A&E on Saturday that we couldn't make it and asking that, under the circumstances could we postpone our visit. On Sunday I got a phone call enquiring if we were still coming. The Out come of that conversation was they would cancel the no show fee and we would lose our deposit. On Tuesday I received an email from the hotel Thanking us for staying, hoping we had a wonderful stay. Unbelievable lack of sympathy and coordinating their guests correspondence. I am still in hospital and will be for some time.

My partner and I stayed here for one night in April. We purchased the stay and dine option which included breakfast, evening meal and use of the spa. The hotel is beautiful. A grand and elegant stately home but not imposing or intimidating. Our room was spacious, beautifully decorated and my partner was thrilled to be able to have a bath and watch TV at the same time lol We spent a couple of hours at the pool and in the outdoor hot tub with a nip into the steam room and felt to relaxed afterwards and ready for our evening meal. The meal was very good and the staff friendly and attentive. There are a couple of bars in the hotel. The Library bar with the ambience of a gentleman's club and the Cellar bar downstairs which had live music on. It was packed out with a great a**osphere and we were pleased that there was so much life about the hotel. I suspect a lot of locals come here for a Saturday night out. Breakfast next morning was delicious. Of course, we both opted for the full cooked breakfast and devoured every bit of it. Overall we had a lovely stay and would definitely return to this hotel

Just returned from a two night stay, yet again cannot fault the Manor house. Stayed in junior suite was amazing. Just fab. Only one minor detail in the bar had a pink gin served in a beer glass as staff said they'd no proper gin glasses there. Could possibly have done with few more staff to be honest. Was very busy sat and sun. Staff were working very hard under pressure. We ate in cellar bar both nights. Food was outstanding. Staff really nice and friendly. Really nice bar manager, working away behind bar and serving tables. I think he was a manager and also he was back again this morning helping out at breakfast. We had a nice young lad serving us in cellar bar last night his name tag was Matthew. Worked really hard. All the staff really nice. Beautiful place. Can't wait to return. Can't understand why it's not 5 star.

a two night stay in a beautiful room. All staff were truly amazing and as for the food , the Belleek restaurant serves the best meals we have ever had . Michelin star without a doubt

I don’t know where to begin to say how amazing the team were at Manor House. From booking our date to the big day , everything was so smooth and plain sailing. I had the pleasure of dealing with Una and what can I say other than she is truly fabulous at her job. Any emails or questions I had were answered very promptly. The week leading up to the wedding she was so helpful and even offered to come in and help if needed on her days off. Anything I had wanted Una helped put in place with no issues whatsoever. The day itself was just perfect. Although we didn’t get a great day for weather , the venue was beautifully decorated for Chris**as so I don’t feel like I missed out on photos not getting very many outside. The front sitting room was a beautiful backdrop for our photos and several people have commented how our photos reminded them of a royal wedding in that room!! The meal was lovely and again I had many comments from guests saying the service at the tables during dinner was great. The honeymoon suite is a must to check out. I have never stayed in a room like it, it was just fabulous! Our wedding day was everything and more and I would highly recommend Manor House to any couples wanting their perfect day. Laura & Stephen

Had a beautiful time, the staff were very nice and the receptionist was exceptionally nice. Food was beautiful and presented well, the bedroom was very comfortable, everything you need was in it.

A bonus is their location facing the lake and the impressive quality and decor of their public rooms. Staff are accommodating and friendly. Our lakeside view room was lovely and a nice touch was that they remembered it was my birthday with a card and chocolates. Disappointing was air con which was too noisy to leave on so we had to keep the window open for air, And also when we went to make tea we discovered there were no spoons and the phone was not answered which meant my husband had to go down to the desk. Actually, we had to plug in the phone as it had been unplugged when they cleaned the room it seems. And the towel setup in the bathroom had face cloths missing. So seems the room keeping staff needs to be more careful. We had dinner in the Bistro which was beautifully decorated with excellent service. Food was lacking however as my husband's chicken choice was very dry. Overall it's a lovely hotel that just needs to be more careful with the abovementioned items.

Amazing looking place with beautiful surroundings looking over lough Erne. The room we stayed in had an excellent view of the lough, staff were great and a perfectly cooked breakfast. Only downside was the food at the bistro. Pan fired chicken was really dry probably reheated and looked like something you get at Wetherspoons. Ribs were good. Would I stay again.. one room for two for an overnight stay with bistro food included at £280 with very noisy aircon.? Yes if they could improve the food at the bistro and sorted the noisy air conditioning unit that we had to switch off and open the window.