Wingate by Wyndham Erlanger / Florence / Cincinnati South

This hotel looks okay outside but as soon as you walk in, the ceiling in the lobby area looks like it’s falling down. There are holes in it. The people at the front desk has no interest whatsoever on assisting. AirPods in the ears and always on the phone and when approached, it felt like I was inconveniencing them. The room's condition looks like a motel room in the most horrible place in America. I had roaches in the bathroom. The carpet looks and smells like it’s been there for over 10 years. The hinges all have corrosion. The doors and drawers are pealed off due to the humidity inside the room. Our stay was absolutely terrible. I could have spent the same amount of money for a way better place because the worst part is that this hotel it’s no cheap at all.

The breakfast was very poor. The first day the crock pots (to keep the food warm) we’re not turned on. The food was cold (biscuits and gravy) the second day it was a little better but still not good. We skipped the third day and ate cereal in our rooms. The pool was cold! The staff were there but never said anything to us coming or going.

I put on there to pay at the hotel and they took it out before i got there and i booked 3 rooms with my card and they took out for 2 room and didnt take my room out and said it was on a different booking and i have hotels com so i dont think i will be going back there

The staff was great!! I only had one issue and it was fixed!! I really appreciate good customer service!! Also i had a new renovated room.. It was really nice!! Clean and roomy! Really great hotel! I have always loved Wyndham hotels.

The hotel is close to the airport but right next to the highway, which makes it very convenient to go anywhere. The hotel itself is a little dated and it has cosmetic issues, such as some paint peeling in the room. Otherwise, the beds were comfortable and the shower water pressure was amazing. There's free buffet breakfast which works but not great. Overall, nice place to stay and an excellent value.

We stayed at the Nov 16 to 18th 2023. We were on the second floor room not far from elevator. I’m giving this review late because I wanted to make sure my $50 deposit was back in my account. The inside a nicely decorated. Staff was professional and courteous. The room is spacious. Unfortunately around 4:30 am I found a bed bug crawling near my child! I was not happy. They are doing renovations and I hope that includes professional bedbug killer. I went and bought spray so that I could continue to stay in the room. I didn’t see any the rest of our stay. Would stay again but if I see another bug I will not.

My husband and I were disappointed. If I had known the condition of the property, I would have chosen a different motel. It WAS very convenient to the interstate. The carpets looked horribly gross, both in our room and in the hall. Stains everywhere! The upholstered chair and ottoman were stained too. The rest of the room seemed okay. The clerk said there was an early check-in fee of $10. We were shocked! If our room was cleaned, we've always been allowed free access if we were a little early. We would never recommend this motel. I did not choose cheaper alternatives because I thought this would be midlevel.

Property need lots of upgrades. Carpet was in really bad shape. Staff were nice. Looked to be getting ready to do some work on it, but when you first walk in the carpet was terrible. Was disappointed as it has the Wyndham name attached to it to be so run down. Breakfast was lacking.

When we entered the parking lot at night the parking lot was well lit. We left early morning while still dark out and all parking lot lights were off. We felt it was unsafe for us and our luggage in our vehicle to have no lighting. Otherwise we had no complaints.