So disappointing. The property itself looks imposing and rather beautiful. But inside, the best that can be said for it is that it’s tired and needs some serious inves**ent. Amenities are below par - especially as it is billed as a 4*. Basics often found in 2/3* properties were missing; decent toiletries, bath robe, proper room service, coffee-maker etc. With a few exceptions, service is poor. The initial ‘welcome’ was unfriendly bordering on rude, likewise check-out. The spa is pretty basic, the hot tub wasn’t working and the ladies changing rooms were not clean. This doesn’t stop them charging you extra, extra, extra wherever they can. In fairness, the therapist giving us our facials was wonderful.
翻譯