Morningstar Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection

This booking is a total rip-off from the beginning to end. 1.Make sure you have free cancelation because you will surely use it. 2. Just know that there are extensive hidden fees including paying for paddle boarding, scuba diving, etc whether you use them or not all guest are required to pay at the end amongst other things. 3.Customer Service was horrific from beginning to end starting with long check in wait times without any acknowledgement also don't expect them to initially fill you in on the astronomical fees that they tack on in the end.Also, upon finding out they placed me on a ground level floor facing all the foot traffic opposite of any ocean or scenic views, I was promised a room change the following day which never happened for the duration of my stay. 4. Room service surprisingly came to my room at 8pm inquiring about service which was bizarre. 5.Food is insanely expensive including room servic delivery. I paid almost $50 for a small sized pizza at the low end restaurant.Free Breakfast which was listed upon booking as well as on my receipt was anything but free so be where.They told me upon checkout it is only $80 but there is nowhere stating that information. One hostess at Salt shack told me it would would be a 20minute wait for breakfast or I can try a buffet upstairs but after walking in the hotsun upstairs there was no buffet or restaurant and so the 20 minute wait continued. 6.Overall hiddeen fees were were astronomical.This is a 2star rating at best.i hate that I chose this place for my stay it was a total rip off!

We retuned from St Thomas a week ago and here is the running pro/con list I kept while staying at Buoy Haus: Pros: -Friendly and helpful front desk staff and bell persons -Very comfortable room, AC greeted us after a long travel day and the subsequent days that the sun ****** the energy out of us. -We actually liked the food at both Salt Shack and Sandbar despite the bad reviews we saw on different sites. There’s a watermelon salad at Sandbar I’m still thinking about. -The beach is gorgeous. The sand is clean, the water is clear, and there’s very little seaweed. There are waves which I love. -The pool is very relaxing and it’s nice that it’s only for Buoy Haus guests. -We never had to wait more than a few minutes for the shuttle to the Westin or for a taxi when we went off property. Cons: -Bugs. I think this is a St Thomas thing but we got bitten all over despite wearing repellent and wearing repellent bracelets. -Beach chairs are SO close together and there were a couple of days where we were near some very loud talkers. Not relaxing at all. This is on the guests really. -The entry into the water in the shared beach was very rocky the first couple of days. The entryway into the water in the Buoy Haus guest only section is much better but this area is also where the public beach is so it doesn’t seem as secure. After the rain, sand seemed to come in so it was much better. -Could use a sundry store so you didn’t have to go to the Westin. -I know smokers are persona non grata nowadays but we do exist. It would be nice to not be banished to the parking lot and if we are at least give us space in the shade and maybe a bench. I don’t think that’s too much to ask. Overall, we loved our vacation at Buoy Haus and are already planning our next trip.

This place was amazing. The staff was the best we have ever encountered and everything we experienced was amazing. Free rum drinks in the lobby each day, free bottled water, and every restaurant we ate at was excellent. We can't wait to go back. If you are going to stay on this Island, this is the best place to stay.

a year old boutiquish autograph collection hotel that hits a lot of right notes resort fee that covers easy access to cats, snorkels, yaks, and sups with an infinity pool that curves its way around to a swim up bar and a decent beach that feels plenty exclusive the bars don't start till 11am but they serve up a tall welcome cruzan rum punch and when the tenders do get going they have good beers on tap and decent punches the rooms are nice sized modern beachy florida style at night the tikis light up everywhere and sure head to isla blue - its not great grub but its got a great view its hooked to the westin which looks like a public housing complex by comparison - efficient i guess for wrong missy type office outings but definitely lacking any island style. the westin even has lounge chairs floating in the murky pools and half eaten convention meals festering here and there oh and the buoy haus staff add the overall positive island vibe at the morningstar - all helpful smiling and welcoming its obviously not a top tier 5 star boutique hotel but it's really a great spot to stop in usvi and possibly the best

Loveliest pristine beach ever, golden sand, clear warm water, perfect for swimming, not at all crowded. Snorkeling day on the hotel catamaran was exceptional, beautiful fish and coral. Beach front room was super lux, infinity pool a dream. Loved Sugarfish up at the Westin for sunset cocktails and sushi, everyone SO friendly, can’t wait to return 🌊🏝️⛱️

Wonderful resort in the Frenchman’s Reed area of St. Thomas. We had a spacious villa overlooking the greenery which I would say comfortable slept 5. The restaurants had great options for food and the bars were wonderful. Thanks Dee for being a great hostess/bartender. Everyone is VERY attentive to all of your needs and I would definitely come back. Big plus: you can use all of the facilities of the Westin next door and just a short walk away.

The hotel is appealing and boasts breathtaking views. However, the service at both the Salt Shack and the Tide Pool has been underwhelming. One morning, we faced a lengthy 20-minute wait for a server to attend our table, despite seeing several employees socializing rather than serving guests. Additionally, when we arrived for breakfast at 10:50, we were curtly informed by the hostess that it was too late to place an order, even though breakfast was advertised until 11:00. Clear communication about ordering policies would be appreciated - I thought the breakfast is SERVED until 11:00, not that it has to be ordered, served and eaten by 11:00. At the Tide Pool, the service approach was particularly disappointing. Instead of staff coming to the chairs to take orders, guests were expected to go to the bar themselves. Instead they were just chatting with each other all day long, not paying attention to the guests at all. As a result, we didn't order any drinks, despite spending the entire day at the pool. Given the premium we paid, we expected more attentive service. Our experience was further soured at the Westin hotel spa, where our scheduled appointment was inconveniently rescheduled at the last minute to accommodate another guest, which we found quite disrespectful. Considering hosting our wedding at this resort initially, the poor service has led us to decide against it. We will be taking our business elsewhere.

This is a very simple review. The pool, beach and rooms were all excellent. The workers at the hotel were all really nice and tried very hard. The major issue here is that the food quality just isnt very good and it is pricey. They really need to figure out a way to up their game in terms of the quality, everything was just so inconsistent. You could leave the hotel to eat(we did one night), but taxis are at least 9 dollars each way per person, which would offset the difference in price cost, although the meals would likely be better.

We had a lovely time at this resort. The grounds are beautiful. The staff are friendly and beach easily accessible. I agree with other reviews however that note service is far from 5 star. For instance, for check out I had to lug all of our suitcases down a flight of stairs to the lobby because I couldn’t get anyone to pick up the phone at the front desk to request assistance. There were several other examples of slow service or missteps that I wouldn’t expect at a resort at this price point. I did however consistently receive excellent service at breakfast at the Salt Shack. Overall, we did enjoy our time at this resort despite service not quite meeting our expectations.