My girlfriend and I arrived at this hotel at around approximately 3:45pm, when check-in is from 3pm - we were told that our room had not yet been cleaned. To cut a long story short, we eventually had access to Room 122 from approximately 4:20pm. We had booked a double room yet we walked in to two single beds, one mug (also only one teabag) and one spare pillow. My girlfriend *****ped the beds and zipped them together herself. We then had to go back to reception to highlight this and ask for a double flat sheet and double duvet. Pamela from reception was as helpful as she could be and offered to remake the bed for us when she brought the bed linen to our door, which we declined. The room itself was very run down and we felt the standards you could normally rely on, have slipped (as you’ll be able to see for yourself from our photos). Overall, we would not return to this hotel due to various factors and would probably consider staying with a different hotel chain altogether for our next getaway.
翻譯