Palazzo Portinari Salviati Residenza d'Epoca

I visited the spa daily for approximately two weeks after purchasing a monthly pass as an extern guest. One day I discovered that I was sharing the pool with a cook roach. I discretely informed the staff. They removed it and apologized, while I experienced great distress and definitely could not enjoy the scheduled massage in the following hour.The next day there was another incident that left me severely doubting the hygiene of the place, so I extended my concerns to the floor manager. He was keen on re assuring me that they were “at norm”and ,conform regulations, the pool had been cleaned once a month. Zero customer care was extended to me to compensate my distress and no extra measures were taken. Needless to say, I had expected impeccable service and hygiene. This is the first time I leave a negative review but I truly believe that better care is required and visitors should be warned.

Der Palazzo Portinari Salvati allein ist schon die Reise nach Florenz wert. Wir reisen sehr viel und kennen daher zahlreiche Hotels jeder Kategorie. Dieses Haus ist im Top-Segment das Beste, was wir jemals besucht haben. Nicht, weil es denn tollsten Pool, die schönste Vorfahrt, die beste Aussicht hat, nein, man fühlt sich hier sofort zuhause. Vom ersten Willkommen bis zur Verabschiedung kümmert sich ein phantastisches Team um jeden Wunsch des Gastes. Das Hotel befindet sich in einem tadellos renovierten und sehr beeindruckendem Gebäude aus dem Mittelalter, dem mit viel Leidenschaft ein neuen Leben eingehaucht wurde. Neben den extrem hohen 5*-Hotelstandards, die hier selbstverständlich eingehalten werden, hat man als Gast stets das Gefühl besonders geschätzt zu werden. Ein Besuch des „Chic Nonna“, das mit einem Michelin-Stern ausgezeichnete Gourmetrestaurant im Hotel, lohnt sich auf jeden Fall. Interessante Kreationen paaren sich mit allerbesten Service unter der Leitung des wahnsinnig netten Inhabers und Küchenchef Vito Mollica. Hotel und Restaurant sage ich eine ikonische Zukunft voraus. Viel Vergnügen all denen, die es erleben dürfen.

I cannot rave enough about this beautiful hotel. From the palatial room which was really like a suite, to the amazing, friendly, genuinely lovely staff to the delicious food- I was feeling like a principessa by the time I left. Every single staff member was unfailingly kind and welcoming, the hotel is spotlessly clean, beautifully decorated, turn down service at night was next level, there was every comfort imaginable, worth every penny. Best hotel service I have had in a very long time, I will be back.

Sono stato alcuni giorni fa con la mia ragazza in questa bellissima SPA dentro Palazzo Portinari Salviati. Luogo fantastico , la spa non è grandissima ma permette di vivere l’esperienza in un ambiente molto riservato e tranquillo, proprio quello che cercavamo. Le ragazze , Bianca, Anna , Ausra e Chiara sono molto brave e professionali. Esperienza che consiglio vivamente e che replicherò sicuramente .

Le camere sono meravigliose. Il Palazzo altrettanto...e che dire della cucina stellata dello chef Mollica. Si aggiunga a questo la cortesia e professionalita' di tutto il personale. Tutto al top!! Torneremo...

This was my favorite hotel stay while in Italy for 2 weeks. I almost don’t want to share how incredible this hotel is because it will be harder for us to get in next time. Everything about this property is wonderful—from the location to the staff, incredible dining, large rooms (unusual for many European hotels) and the price. It is not cheap but definitely worth every penny! The lobby is beautiful too. We loved it here. We will be back…if we can get in. I was told they also have affordable apartment rentals too. A great idea if you want to stay in Florence for a week or more! The only negative is the hotel gym… but who comes to Florence to be stuck in a hotel gym? Not me, but I thought Inwouid share for the gym rats! Love this hotel!!

Grande attenzione ai dettagli. Phon supersonico ottimo in camera. Appartamento curato e con ottime finiture. Staff della reception super gentile ,professionale , sempre sorridente ed efficiente. Tutto a 6 stelle. Siamo stati benissimo e torneremo sicuramente.