佛羅倫薩威斯汀精益酒店(The Westin Excelsior, Florence)

Our fourth time at the property. Staff is always friendly and professional. Not inexpensive, but true value as the rooms are incredibly clean, plenty of amenities, great location to walk to the Duomo, Academia, Uffizzi, etc. Concierge service has never let us down on restaurant recommendations/reservations. First class.

Hotel incrível, localização especial em frente ao rio Arno de Florença. Todos os serviços espetaculares, valeu a pena!!!

Where do I start? No tv, ordered a bucket of ice, instead got a glass half full, 10 euro coke, water pressure low, no glasses, had 2 cappuccino’s and cereal but charged for 2 breakfast buffets, do not disturb sign broken but not replaced therefore staff woke us up, on a more positive note the concierge staff (alesso) was great, having worked for Marriott for 22 years, I was very disappointed.