希爾頓歡朋套房酒店-佛羅倫薩市中心(Hampton Inn & Suites Florence-Downtown)

This hotel is nice and in a great area near the Tennessee River. The only problem was that it is listed as having both indoor and outdoor pools. There is no outdoor pool so that was a big disappointment.

The towels were better than average hotel towels. The hot breakfast was better than average as well. Overall, great experience!

Good stay overall. Renovations were a little noisy but it stopped after 6pm.

This was a clean hotel with a well designed layout, a good staff, and in a good place. We enjoyed our stay and my wife liked the pool very much.

We have stayed at this hotel before and had a great experience so I didn’t think twice before booking at a higher price than other comparable hotels. It is currently under renovation and we were not aware of this until check in. No cleaning service/fresh towels/made beds. Staff was unhelpful and rude. One staff member actually argued with us whether or not the ice machine was working on our floor. (It wasn’t. We went floor to floor looking for a working machine). Argued with another staff member about which restroom my son could use upon leaving the pool. The restroom she recommended was blocked off for renovation. She told us to go back up to our room while my son had already run ahead to use the not blocked off restroom that the staff told us was off limits. Would she have rather he peed in the pool? Or elevator ride to the third floor? There is a way to renovate a hotel and keep customers happy. Discounted rates, clear communication, and helpful customer service. This experience was worth half of what we paid for it.

The hotel is undergoing a renovatio, but the warning to travelers is not near strong enough. This place is torn up! You an barely get in the front door and there is no vending of ice available. The staff at the front desk is very rude. They even entered our room and stripped down the beds before we were ready to check out (we had left to run an errand and informed the front desk we were coming back) this was all BEFORE checkout time. Traveler beware... avouid this hotel if possible.

Property is in a safe area and convenient to restaurants and other area attractions. Was disappointed to be a Hilton member and not able to have a late checkout when the hotel was not booked. Property is also under construction, which was not mentioned until check in.

Third straight year I have stayed there. Property is nice and they are upgrading facilities even more. Good dining options one street over.

Every employee is amazing! They are so friendly and go out of the way to make sure you feel welcomed. Best staff ever!