布魯內萊斯基酒店(Brunelleschi Hotel)

Location was good. Amenities were not very good and not very bad. And some of the facilities were not functioned well. The problem was that the staffs at the front were a bit rude. I’m not sure their attitude has something to do with my race. But I felt like they just don’t like us because we are asian. it was not professional. If I come back to Florence some day, I don’t think I choose this hotel again.

Wonderful hotel, charming staff, great room and hotel very central. Had a fabulous stay. Thank you

L hôtel est parfait ! Service impeccable ! Employés super ! Très bien situé il y a tout tout tout à côté pas besoin de voiture ! Merci à Stefano le manager qui est top

Nos ha encantado, precioso

Just an amazing property! The front desk staff deserve 5 Gold Stars! We felt so welcomed and safe. They helped us immensely, even in making an appointment with a local barber and walking us across the street to introduce us to them. This level of service is why they have my loyalty.

This was a lovely, five star hotel right in the center of Florence by the Domo. The location could not have been better. The hotel was just lovely. The room was on the small side but I did not expect more from a city hotel. The front desk people were very friendly and helpful with anything we needed. This was a true five star and I’m giving that by US standards for a city hotel. Breakfast was excellent.

Room left a lot to be desired. On the positive we had 360 degree view and a great mattress and linens. However, it did require 2 elevator rides and 2 flights of steps. As an aside, we left our passports in room and drove 3 hours to Rome. Concierge called and arranged driver to bring our passports in time to make flight!!!

I really wanted to love this property, but I felt at $600 a night, it deserves an honest review. The staff is friendly and the hotel is absolutely stunning. Our problem was really with the housekeeping. My son and I were traveling together and requested twin beds. The beds were so uncomfortable that we flipped back and forth all night, both waking up with a sore back. The pillows were lumpy, which I don’t understand in this day and age. Why not replace with higher quality? It’s such an easy fix. On day 2, we ran out of toilet paper in our room. I can honestly say, that’s the first time I’ve ever had that happen at a hotel. The last morning, my son did the look under the bed to make sure we didn’t leave the stray sock behind and he said “uh-oh…pretty dusty under here” I would probably never leave a review like this, but at this price point, it really needs to be mentioned. I loved the hotel and will likely stay there again, but management should revisit the facility maintenance.