卡斯蒂格尼住宅酒店(Residenza Castiglioni)

登記入住時有女孩並且非常有禮貌，房間陳舊但大小合適，他們可以做更多的事情，比如小而舊的電視，床不是很舒服，質量和價格不平均，我認為我不會回來。!!位置很完美

我們被分配到的小型套房非常寬敞，裝飾經典，位置理想，非常中心。 自助早餐太簡單，品種少。我還錯過了一些額外的服務，比如自助餐廳。

谷歌住宿地址錯了，找了40多分鐘。 設施比較舊，開空調也不涼。

無可挑剔的服務，細心和友好的員工

B and B located in convenient location, within short walking distance from Firenze Santa Maria Novella station. It is convenient in location to explore the city centre of Florence. Our room was beautiful. The rooms were clean and well-appointed. Breakfast selection was generous and there was functioning WiFi on the property. We had difficulty with lukewarm hot water. When I enquired about this as it was very unpleasant to have cold showers in winter, my concern was dismissed as the property owner returned to his own residence and advised there was hot water and that I had to wait. After running the water for 30 minutes, there was still only lukewarm water coming out of the hot taps. This occurred in the morning, early afternoon and evening. We gave up and did not shower until we reached our next destination. Such a shame, as I would not return to stay here for this reason.

An amazing b&b. Room was absolutely stunning. Very close to all the stunning places to see, and to the train station. The staff were very friendly and our room was cleaned daily. The whole place was spotless. Breakfast was amazing. Lots of choice, never had hot chocolate like it. It suited us perfectly for our 5 day city break. Highly recommended.

Poor customer service left a sour taste. Our stay was mostly pleasant but I'd advise others against staying here. The manager/owner at reception was hostile to us for reasons that are unclear. He complained to my girlfriend about a mark on a blanket but she thought he was joking it was so insignificant. We did not cause the 'mark'. Life is too short. Find somewhere with professional customer service and a more welcoming atmosphere