I have never experienced better customer service from a hotel, and I was a travel writer for 10 years of top-drawer VIP experiences. During this stay, on the other hand, I was temporarily relocated due to emergency home repairs, staying over a holiday weekend with a handicapped mother and a hyperactive toddler. Every one of the hotel staff was so incredibly patient as we made messes, lost our keys, had a terrifying late-night trip to the ER with a toddler fever, and generally were the most high-maintenance guests ever. Also, we were made to feel totally welcome and valued even though we looked nothing like the business traveler regulars staying on property or the Instagram couples who frequent Sparrow. I'm pretty sure a lot of return guests feel this way, as I saw many airline staff who seem to consider it their favorite home-away-from-home.
One final thing: housekeeping staff here do THE MOST, and that is so appreciated in the post-pandemic era when most hotels don't have it at all.
翻譯