A very disappointing stay at the Brook Hotel after staying there previously, We checked in and went to our freezing cold room, realized the radiator was leaking all on the carpet and reported this straight away, but this could not be fixed, so moved to our second room which was very run down and dirty, curtains broken and ripped and mould on the windows, carpet very stained , half the light bulbs not working, walls in a terrible state, and windows broken and nails holding the windows shut, broken unsafe table, We had no hot water all weekend its a total disgrace that you pay good money for a clean , warm , well serviced room and this should be what you get, but no not with this Hotel ! it’s too much for them to provide!! We will never stay here again with the bad management who are running this Hotel , they are providing sub standard Hotel accommodation , so do not waste your money, as we asked for a refund, but the management are so poor and don’t respond back to their customers, Best Western should remove this Hotel from their list of Hotels
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