亞歷山大蓋茨黑德2號公寓(Alexander Apartments Gateshead 2)

We had issue with our original property. However, it was esybto communicate with the staff and they promptly moved us to a different property which is even much more better than the previous. Staff were courteous and responded to our needs promptly. Its been less than a few days we moved out. Hence, i am awaiting a refund of the deposit paid. Otherwise, i appreciate the service provided.

Slow responses from the staff meant that I had to wait around 25 minutes before I could get into the rooms. When I got there the "apartment" was actually two rooms (one bedroom with en suite & a converted bedroom with kitchenette) separated by a shared stairwell so wasn't a private apartment as advertised. Finally the WiFi wasn't working for 6 of the 8 nights I stayed there.

Very basic, internet wasn’t working. The flat is on the first floor with a step stairs leading to the apartment.

Fantastic property in terms of value for Money. However the communication and issues with booking payment caused many problems including leaving me outside for 2 hours. However this was addressed by allowing me to check out later

Clean, good location, staff always available to answer questions.