希爾頓歡朋酒店-加特林堡(Hampton Inn Gatlinburg)

This hotel is in a great location. We could walk to the Gatlinburg trail in the Smoky Mountain park, as well as walk to the many shops and restaurants. The staff was super friendly and attentive. I appreciated getting a text message, asking if we needed anything. It was great to communicate that way. We had a lightbulb out that I could text about and get taken care of without hassling with stopping at the desk or having to call. Breakfast was decent, and the staff was always refilling and cleaning. Traffic can get pretty congested there, so sometimes getting in and out of the lot is a challenge, but the location just can't be beat. Very close to the park entrance, so it worked out great for us, as we were there primarily to hike and see the park.

This Hotel is in the middle of renovations so it will soon be much better. Parking is limited because of this. This is our second time staying here both times in the older rooms. They are definitely in need of updating(which they are working on) but over all clean. The bed was not the most comfortable or the pillows so hopefully these things are also being updated in each room as they renovate. Great location for walking to everything on the *****. All employees we encountered were very friendly and helpful. Will stay again.

Very clean room. Staff was extremely customer friendly. I think if we had called them and asked them to turn down our beds, they would have done it! Breakfast was very good and was changed up a bit each day to make it more interesting. Would stay there again in a heartbeat!

The room we were in was recently renovated. Beds were comfortable and room was clean. It was very noisy at night due to the outside entrance but that is not the fault of the Hampton.

Great location, you can walk to many restaurants and attractions. Rooms are clean and loved the balcony overlooking the creek.

Overpriced for the property. Property was not as represented on booking sight. Rooms need updated.

The desk clerk was incredibly nice.I had my 97 year old Mother with me and ahe gave me her parking place to get her closer to the room. I was texted during the blstay to make sure the stay was going well.

Beds were comfortable. Room was decent size for a family of 4. The breakfast was terrible. We booked simply for breakfast being included but wound up eating elsewhere after the first day. The staff was super nice and the rooms were clean so that made up for the blah breakfast.