凱藝酒店-加特林堡市區溪畔(Quality Inn Creekside - Downtown Gatlinburg)

The hotel is in a good location. It's not new but it's fine. The biggest problem is your booking for the room. You also get charged for parking and service fees. Expect to pay $30 to whatever they decide to charge you for the extras at check in. I HATE HIDDEN FEES

The last time we visited this hotel, the door was left wide opened before we got to the room? Given a key & told to go to this room & the door was opened & bugs were all over the place inside? We did ask for a differ room, but early am, we could hear the staff & the rolling out with th cart/carts right outside our door, but we hadn't had a problem last time we were there, where we were so surprised this time?

Great location. Room was beyond needing an update. Huge parts of my door had paint missing. Shower not cleaned and maid tipping envelope from previous guests was left out. Everything very dated. Bathroom felt dirty as there were several stains on the bathroom door. Furniture had stains and smudges throughout. The bed was comfortable and it is a nice location but I would not recommend ever staying at this property unless they do major renovations. I only stayed one night as there is no way I could have endured more nights.

The location cant be beat. The staff was friendly and helpful. However, the room smelled old and musty. We had already paid for the room and it was nonrefundable so we had to stay. Our first outing was to go buy an air freshener just to make it tolerable. The bathroom barely functioned. The toilet flushed sometimes and other times not at all If we had another option we would have canceled our reservation but we couldn't afford to just lose that money

Estuvimos este fin de semana en el hotel. Muy lindo ☺️súper limpio Los cuartos muy espaciosos, Los baños Está muy céntrico, nos encanto Muy recomendado ☺️🥰

Wet floors wet blankets had to buy our own towels because the office wouldn’t give us new towels what looked like mold on ceiling of bathroom more noisy then most hotels rude staff only plus was being walkable

1. Dirty bedsheets. 2. Dirty room with paint drippings and dust everywhere. 3. The AC was malfunctioning; the room was either freezing or boiling hot. 4. No trash can in the room. 5. There was a huge window at the ceiling right in front of the bed, so it was impossible to sleep comfortably due to the light. 6. The TV wasn’t working.. stuck on mute It seems like the room was still under renovation; paint job wasn’t completed. it shouldn’t have been booked out for anyone to stay until the renovation is completed. Completely not worth the money; we had to use our own bedsheets. The only part of the room that was ok was the bathroom. I wish I could upload the pictures here.. I would never stay there again

We loved being downtown and close to all the restaurants/attractions. The hotel is very dated…… The first room we had didn’t have hot water so they moved us to a creek view room which was great but the bed was uncomfortable and the fire place didn’t work. The hotel advertises a heated pool but I never saw one. You also have to pay for parking which is NOT listed anywhere online.

Beds hard…. Brown ceiling tiles in bathroom… sticky bathroom floor…. Some lights didn’t work… vents very dusty….. not enough towels for guest…. Charged $10 per car per day to park on there property… booked online it was not at address given online but very close but up a steep hill so thankful my parents didn’t join on trip they couldn’t have walked that hill to the attractions so I would have had to pay for additional parking… there were many cameras around