加特林堡市中心萬怡酒店的評論

這個萬怡酒店名不副實，設施比較簡陋。訂單是含早餐，用完餐後卻被酒店告知要收費。Ctrip收到反饋後及時解決，希望類似情況儘量不要再發生了！

We’ve stayed in numerous courtyards and had so many troubles in this one. Our mini fridge in our room was leaking brown fluid and not working. The staff was very friendly and quickly brought us a new one, however we still had trouble with our food staying cool. Our bedding, unfortunately, had some stains from previous sleepers and the lobby smelled like smoke. I wish I had gotten a picture of our room’s windows, but the tinting may have been messed up or something because the windows were constantly blurry. Parking is free for guests and the location is great. We loved walking to and from downtown Gatlinburg from our room.

Nice hotel and in a great location. You can walk to just about anything or take the free trolley around town. Parking is included which saved us $20.00 a day. Don’t forget to sample the moonshine at several different locations. Also, there are many different restaurants within walking distance of this hotel

Stayed for two nights, room was clean and check In was fast and simple Staff was wonderful and attentive Location is walking distance to the parkway so you save time and money with parking Food at hotel was good and open late if you want to stay in for dinner

Remodel was in progress during our March 2024 stay. I don’t know if that was relevant to the blaring smoke alarm at 8am on a Monday morning but that was a very rude awakening and rough start to our trip. Pros: Nice friendly staff. Room and bathroom were very clean. Location and parking were perfect. It was worth the negatives to be this close to downtown (quick walk). Pancake restaurant next door was a plus. The pool and hot tub looked nice although we didn’t use them. Cons: Did Courtyard invent a new bed size? That felt like the smallest King bed ever. Another review mentioned this too. Very odd bed situation. Pillows were awful. 4 of 6 window panes were permanently fogged so the view that should have been amazing was 2/3 diminished. The Bistro, although staffed with helpful and friendly employees was depressing and empty. The cold food in the Bistro frig looked old and sad (yogurt parfait had separated and pooled substantial liquid in the bottom for example.). The seats were all cracked and badly worn. I was extremely hesitant to order food but the coffee ($3.50 for plain coffee) was tasty enough as it was the only option other than making your own with tap water in the room via the provided single-serve pot. Fairfield’s lobby coffee station was sorely missed during this Courtyard stay! The things that can and hopefully will be addressed during Courtyard’s remodel will allow for us to give this hotel another chance one day perhaps.

Nice location and very nice staff. Kingsize beds are not the size you have at home. Pillows are cheap and no matter how many you have, cannot get comfortable in bed. Room 101 should not be rented as doors slamming all night long doesn't make it any easier to sleep. Only plus are very friendly staff and location. Rooms are small and uncomfortable. No exhaust fan in bathrooms. Very noisy from parking lot and outside doors.

I have stayed at Courtyards a few times. I am always left wondering why this concept was developed. Most features are the same as a Fairfield yet breakfast is not included and points redemption is higher. The pluses for this property are no fee parking and the lobby food for purchase items. As an elite you will have option of $10 per person voucher for each day. That netted us $60 for the entire stay but you can only use $20 each day. $20 will not go far so the value is in getting some healthy options quick in a town notorious for breakfast restaurant lines and generally bad food options. The cons included a waste of suite night awards as the upgrade was a whirlpool tub taking up a large section of the sleeping area. Weird! Housekeeping has to be requested the night before or early in the morning. Charge me less if I have to beg to have my trash emptied. Overall, a good location and good stay.

First the pros: Beautiful hotel and fairly close to downtown within walking distance for a moderately healthy person. Here was our problem. The bed was probably the most uncomfortable I've slept on. The pillows were marshmallows, as soon as your head hit it it shrunk down to nothing. Like sleeping without a pillow. It was so bad that the first night it injured my neck and I had to sleep on the couch sitting upright due to the headaches this bed/pillows gave me. Then every morning at the same time Trash trucks came and emptied the trash bins from the restaurant next to the hotel which woke us up. Every morning housekeeping at the same time each morning banged into walls and slammed doors. When I was asked how my stay was I explained all this to the front desk and was met with a shrug of the shoulders and " Sorry to hear that". I say this often...For a business that's soul purpose is to provide a place to sleep to purchase matresses that are rock hard and uncomfortable and pillows that serve any purpose doesn't seem like a wise business plan. This hotel isn't the only one. We travel a lot in the summer and it's widespread.

We just returned from a trip to Gatlinburg, TN this past week, October 22-26, 2023, staying at the Courtyard. I have stayed at several Courtyards, and had high expectations, but was very disappointed in this one. From the time we checked in to the time we left, I never felt welcomed. The front desk staff was always preoccupied or stepped away from the desk, most often to smoke outside by the front door. On our last morning there, I was told that I had already checked out! I had done nothing and most definitely had not checked out. The staff was rude and very unapologetic as to admitting that they had made an error. And this hotel was the very first out of all the hotels that I have stayed at, both Marriott and every other brand, that did not offer its guests free coffee in the lobby. There was a "Starbucks" in the hotel, and to get a coffee, you must pay. I had purchased the breakfast package, and was still told that there was no free refills for coffee. We did order breakfast one morning and it was awful!! The eggs were overcooked and the bacon was terrible!! I would have preferred to have an actual Starbucks breakfast! Even though I had a paid breakfast, we chose to eat elsewhere!!! The only thing that I can say positive about the hotel is that is is next door to a great Pancake Restaurant! For the amount of money that I spent for 4 days at this hotel, I cannot recommend it. Look elsewhere!!

Hotel was good. Location was excellent. Everyone was polite and helpful when needed. The room was clean and had what we needed. The only complaint, and the reason for four stars is related to the electrical in the room. Several of the outlet did not work and some of the lights had weird shorts or glitches. You would turn on the switch and it would not work one time, the next time it would come on but have a several second delay. Overall, I would recommend the hotel and will likely stay again in the future.

1) Door was NOT locked when we came back in the evening. We have laptops and valuable items in the room. Beds were not made even though we have requested first thing in the AM. Guest service's log showed that housekeeping was complete. NOT TRUE! 2) There are 2 bottles of shampoo and 1 bottle of conditioner. We have asked multiple times for body soap for 2 days but never got it. 3) Do not buy breakfast with the room. It is a RIP OFF. There are too many rules that come with the breakfast. Also, milk for coffee at the bar was going bad. Manager refunded us $100 for all these problems. Thank you. We hope the hotel takes security and customer service seriously as this is Courtyard by Marriott after all.

This hotel has a beautiful lobby. Our room was very nice. However, there were a few problems. The shower is a bad design.Instead of sliding glass doors, there is a static glass door that only goes halfway to the back wall. Was impossible to not get water on the floor (and soak our bath mat towel every time we showered. The fan in the bathroom never worked so you would have the problem of the mirror over the sink fogging up.We told the desk we'd do without cleaning as our stay was only 3 nights. On the second night we told the front desk that we'd want some fresh towels the next morning and to please empty the garbage cans. Never happened! We went to the front desk to take our used towels and to get fresh ones. And I emptyed the garbage in a hallway garbage can. Our wifi was barely adequate. When we returned to the room after being gone for a few hours, nearly always, we'd have to go thru the process of setting up the wifi as if we were first checking in. The most serious issue is that the phone in the room never had a dialtone. Check connections at both ends with no success. Twice, when we were going out for a few hours, we told the front desk about the problem but it was never attended to. Bottom line, this is a really nice hotel that has a lot of relatively minor problems. I assume they've had issues staffing to the level they need. I hope they're not keeping staff low to save money. It is disturbing to me that after spending nearly 15 minutes on their website looking for a place to write a review I gave up. All I found was a few reviews that were all positive.On this trip, we stayed at four hotels. The other 3, which included a Courtyard by Marriott in Asheville, sent us emails us to give them feedback on our stay. Not the Courtyard by Marriott in Gatlinburg.

We were so thankful to get into this place after a disastrous night in another Gatlinburg “lodge”. This spot is everything you expect for a Marriott Courtyard experience. Front desk staff is awesome. They help with a maintenance issue right away. We were on the top floor with a view of the mountains and space needle. Parking lot noise is to be expected, not the fault of the hotel. Great to have a Starbucks downstairs for morning coffee!

While the room was clean if sparse, staff are rude at best. Specifically “Todd” (though I don’t believe that he gave us his real name) was hateful when we tried to inquire about various hotel amenities. Further, despite the fact they say that quite hours start at 11pm. Don’t count on it. Additionally, woken up at 5am from the trash dumpsters being picked up by local Waste Management. Otherwise our stay in Gatlinburg has been fabulous! Just be sure to pick a different hotel