格倫艾倫貝斯特韋斯特優質酒店(Best Western Plus Glen Allen Inn)

La chambre semblait propre à l’arrivée. J’ai déplacé le fauteuil pour me faire une table de chevet et j’ai trouvé deux chaussettes sales. Dans le garde-robe il y avait un sous-vêtement féminin sale enroulé dans une paire de legging. Le personnel de la réception est venu enlever le sous-vêtement et le legging. Je me suis occupée des chaussettes.

Très propre..tranquille... Par contre pour un depart tôt on n avait rien pour apporter pour déjeuner !

Coming to Richmond to sign closing docs on the condo I purchased. This hotel is very Close to my newly built condo, very convenient. Friendly and helpful staffs. The building is old but clean. I would not mind to stay here again.

At 3 pm , had to wait to see if room was ‘ready’. Found hair in the bathtub ( inexcusable) and had to go down stairs for wash cloth and hand towel

This Best Western was ok, but could be much better. The area around it wasn't great (car washes and view of storage unit out our window). The room was clean and and quite large, but not sound-proofed. I could hear someone snoring in an adjacent room and there were girls from a soccer tournament that started slamming doors around 6:30 and it went on for over an hour. Room #104 had a full size fridge and cooktop, but no dishes or pots to use, so kind of a waste. We stayed at this hotel rather than others due to the breakfast included, though it was a little disappointing. The cereal and biscuits were stale, the scrambled eggs tasted fake, and the apples were mealy (only apples and oranges offered). There was a person stationed in the breakfast room just sitting there while trash overflowed and milk and plates ran out. For over $200 in a far suburb of Richmond, I expected more.

The Good: -the room had a nice bathroom mirror, bed, was ok -no Internet issues with my phone. I did have issues with my Nintendo switch -downstairs lobby had a great coffee machine, had plastic cups, bowls, and forks The Bad: -the cable has some channels locked but who cares, why are the HDMI ports locked? On the TV, the only other HDMI port is locked and I cannot use it. Even the additional HDMI port on the wall doesn't work. So I was forced to watch the same 6 channels -Kitchen had no silverware, pots, pans. They did have paper cups but since house keeping doesn't exist, we ran out of the first day -stains on the curtains, couch pillows, the cough bed had plastic wrap on it AND it had dirt on top of the plastic wrap -the bathroom had some small stains on the wall and had some hair on the ceiling -breakfast was not looking tasty -no phone in the room, just a cord for the phone to plug into the wall. Any issues we had, we were forced to go downstairs to the lobby -no one cleaned room, I had to go ask for towels and put my trash outside my room because no one ever came to clean my room. I had 3 people in this room, one of which being a baby. Even with the "please come clean my room sign" no one came. We had to go downstairs everyday and ask for toilet paper, trash bags and towels. When I complained in the lobby, I was ignored. When I requested a cleaning, no one ever came to clean. Completely unprofessional overall. It feels like I payed for a hotel and received a motel.

Check in was fast and easy. The hotel staff was friendly and helpful. The hotel was very clean. I would stay here again.

The check in staff were very nice. When we checked out they gave my daughter a gatorade since she had a tournament! Very thoughtful!

Very nice staff, clean and updated. Good breakfast overall good experience Would stay again