繫泊柱酒店(The Mooring Post)

Convenient location to explore Gloucester Quays, a 40-45 minutes walk or 10 minute drive. Lovely surroundings next to the River Severn and Over Canal Basin. Just off an A road. Large double bedroom with jacuzzi bath, mini fridge and tea/coffee making facilities. We’d definitely stay here again!

The stay at The Mooring House was very comfortable. I hadnt realised they didnt do breakfast but that wasnt a problem for us. The check in was simple and tho we arrived very early they put our bag in our room and sent us a text once it was ready.

We had the garden flat for our large dog which was just fantastic as he doesn’t like to be inside. The bed was extremely comfortable and there is a small fridge in the room which is very handy. Beautiful bathroom. If the hotel restaurant isn't open then the Toby carvery is just a two minute walk. The dog walking is fantastic, the hotel is set on a small canal. Also there is a little path which takes you under the bridge and out at Alney Island nature reserve. It’s very quiet and right on the river Severn.

Dirty filthy and uncared for . Nests of bugs in curtains, broken bath , disgusting carpets . This used to be lively but will never stay again

Our check in was appalling. There was a private function which we did not know about. Not only was our room directly above it, but we were not allowed to use the bar or restaurant facilities on arrival. Having travelled for a few hours, we were even denied taking a drink from the bar to our room. Thank goodness for Deliveroo. Unimpressed!!

The stay was nice. The room had lots of good features like a jacuzzi bath and a large fridge. However the room was a lot more run-down than was shown in the pictures. We wouldn't have minded this but it was one of the more expensive hotels in the area and it just seems like it wasn't being well looked after and the quality wasn't there for the money.

I don’t tend to leave poor reviews at all but this experience was particularly unpleasant. Booked four rooms for family members to stay in on the night of my wedding at Elmore Court, but our guests were told they were only able to stay in three - with guests therefore made to share a bed - again, this is despite us having paid for four. Key, though, is that since then, instead of trying to help us to resolve the issue, the Mooring Post has been nothing but defensive, rude and unpleasant to deal with, offering really strange reasons as to why we couldn’t have a refund on the room we paid for. Eventually, after a huge hassle, they begrudgingly agreed to give a partial refund for the room they didn’t let us use, but even this small refund hasn’t materialised. I can’t comment personally on the rooms as I didn’t stay, the guests said they were fine, but that they couldn’t wait to leave in the morning due to the uncomfortable atmosphere in the place. I’d urge you to think twice about spending your money with these people. Hopefully the mooring post can see value in training the staff to turn it around, particularly as there do seem to be several reviews mentioning really bad service and MIA refunds.

Great service, good food excellent room. See you soon

No staff on site early in the week. Booking said entry code would be sent 24 hours in advance, but after leaving messages, code arrived by text message 45 mins before check-in time and by email just after midnight. Rather stressful. Assuming you can get in the building, the room was fine.