Grand Chute希爾頓欣庭套房酒店酒店

I checked in for work reasons on a Thursday and had planned to stay until Saturday morning. The first night I got in late and worked late so I didn't notice the unclean conditions until Friday. The towels were dirty, the carpet had food on it and there were clothes tags on the floor. The mini fridge had other people's belongings including alcohol. Upon further inspection I saw the tell tale signs of bed bugs. I've worked in hotels and I know what that looks like. Packed up and explained to the front desk associates I was leaving and expected a full refund for my stay. They ignored me. I asked to speak with someone in a more senior position and they ignored me. A few guests noticed that I was being ignored and asked what happened and I told them my room was dirty and I saw bedbugs. I called an Uber and once I was in my ride a front desk associate CHASED me and physically banged on the Uber car, verbally assaulted me for making ”serious accusations. ” I have still not received my refund and they continue to ignore my request for my money back. I have never experienced anything like this in my life.

我們一家人住了一晚,工作人員非常友好和樂於助人。這些天很難找到很好的幫助,但工作人員對我們很好。酒店有點過時,但很乾淨舒適。

去年春節一家人到阿普爾頓入住了當地的拉昆塔酒店，當時做了詳細點評，給了非常好的評價，結果今年聖誕節再次前往發現這家酒店的價格蹭蹭的上漲，接近五星酒店的價格了。沒辦法又重新做了一次綜合選擇，最終選擇了那家酒店斜對麪的品質酒店，衹是先選了一個晚上的預定，想着先住一天看看再說，沒想到入住后發現這家酒店居然一點不比上家差，甚至更好，首先前台工作人員非常熱心，幫我們解決了一切關心的問題，酒店的房間也夠大（衹是電視稍微有點小）其次是這家酒店有免費早餐，吃的種類足夠滿足國人的需求了，最重要的就是他們提供24小時熱水，這對於我們國人來說還是非常重要的，而且每晚的價格在四百左右，這性價比非常高！一定要給好評的！

阿普爾頓西美吟温德姆酒店為忙碌一天的旅客提供一個放鬆身心的好地方。 到Grand Chute觀光的人一定會發現阿普爾頓西美吟温德姆酒店是一個很棒的住宿選擇。酒店方便客人前往奧塔加米郡機場，只需4km。 通過Fireline Shooting & Training，Altitude Trampoline Park - Appleton和Orangetheory Fitness，您可以輕鬆地從這家酒店看見Grand Chute的景點。經過漫長的一天的觀光後，這家酒店是您放鬆身心的好地方。 這間Grand Chute酒店在網站上提供了停車場。

We had an issue when we checked in, for a 3 night stay, on Friday as they accidentally gave one of our 2 rooms away. The desk clerk was able to rectify the situation to our satisfaction. When we returned to the hotel approximately 12:30- 1:00 am, after a Packer game Sunday night, our key cards would not work. We parked my 80 year old exhausted sister, who can't walk without a cane, in a chair and one of us went down to the desk to have our room cards re-keyed. That person was told that we were supposed to check out on Sunday and hotel personnel went into our rooms and threw all of our personal property in our bags and stored them in a room behind the desk. Even more concerning to us; the safe inside the locked room, that now had someone else occupying it, still had our wallet, credit cards and jewelry in it. Naturally, we were upset and wanted the desk clerk, Penny, to fix this mess. She insisted we were checked out; so I called my wife, who was sitting with my sister upstairs in the hallway outside her room, down to show her proof that we had confirmed reservations till the next day. By the time my wife arrived downstairs with my sister, the situation was even more ridiculous. All of our belongings were sitting on the lobby floor, our valuables were still in the locked room safe upstairs and we were pretty upset with Penny. She refused to accept any hotel responsibility for this fiasco and also refused to give us other rooms at this late hour saying we were rude to her. We insisted we get our valuables out of our room safe, and she said she would go upstairs and see about it. She came back down a few minutes later, said she'd be right back and went into the back room. She didn't return. We called the police, and apparently she did too saying she felt threatened. We were irate and tired. 3 of us are over 70 years old. We wanted our valuables out of the safe, but we never threatened her. The police arrived, listened to everyone's account of the situation, and went to the room to get our valuables out of the safe. The manager arrived and said our entire stay would be refunded. She said we could have other rooms, but we were so turned off by how this all went down that we repacked our bags and left. We had to drive all the way back to Midway Airport in Chicago at 1:30 in the morning. It is a 4 hour drive. Our flight wasn't till noon. I travel extensively and stay in hundreds of hotels, but I have never been treated like this before. Surely there was a better solution than going into our rooms and handling our personal belongs. I am a Marriott Gold Elite member, so they had my contact information to call me and rectify the matter. Or lock the rooms and wait for me to return to figure it out. Or charge my credit card that they had on file. The way this whole situation was handled was totally unacceptable.

酒店很好，環境很安靜，就是wifi信號不好，這個需要留意

Website needs to reflect the $50 deposit fee for the room, not upon checking in. The day we checked out, one of the cleaning people asked me if I was checking out. I said yes, and they asked me my room number as I was carrying out one of many trips to my vehicle. When I came back, the employee seemed to hover around me as I was going for another trip, like they wanted to get a jump on cleaning my room. I had to tell them ”I'm still not checking out yet, it's going to be a bit” Checkout time is at 11 am. At 10:25 am, my room card stopped working. Thankfully my wife was still in the room to let me in so I could collect the rest of my belongings. After that, we went to the front desk to turn in our keycards and informed them of a few things that could use some attention. In which the maintenance guy standing right there plainly said ”Yeah, a lot of rooms are like that.” OK, that's comforting, I guess. Since our comments fell on deaf ears, here's a few things we would like to point out: No sharps container on site. I'm a diabetic, and I require insulin. Even gas stations have sharps containers. Odd ”Cheesy” stain on the office chair in the room. Mattress was clearly stained on the left side of the bed. The fitted sheets and mattress pad used on the bed were not properly sized for the bed. The mattress is a double deep, and they were standard king sheets. So as soon as you lay on the bed, the sheets would pop off. Only one nightstand for a king size room, and not enough outlets. The 6 plug power ***** laying on the floor in place of what should have been a nightstand was covered in what looked like cracker crumbs. The one nightstand that was in the room had not been cleaned behind in quite some time, various wrappers and crumbs and dust were clearly present. Room was clearly not vacuumed. Hair all over the inside of the tub and on the floor and in the sink. Remote control for the TV had sticky residue on it, and also failed to work properly. Probably should have had a replacement for that room. Deadbolt for door looks like it had left a dent in the wall from misuse. Striker plate for the door lock looks like it is in need of repair, door failed to open on multiple occasions. The refrigerator works a little TOO well. Even items not in the freezer portion would freeze solid after 24 hours, and that's after adjusting the temperature. The toilet was clearly either not bolted to the floor, or was very loose. Also, when the toilet was installed, it was installed crooked. The back of the tank should be parallel with the wall. The showerhead needed to be resealed and tightened. Any attempt to change the setting on the showerhead results in unscrewing it from the pipe. On a positive note, the bed was actually really comfortable. The AC unit performed very well, and it was a good location for our wedding anniversary vacation. However, I doubt we will be staying at this location again. We stayed here 4 years ago and it wasn't this bad

凌晨的飛機後累死了到達,很感激前台服務員讓我提前入住了急需的小睡,我的房間很乾淨舒適,所有公共區域也很乾淨。這個位置的工作人員做得很好。如果需要,我可以步行去餐館 - 位置好,不像一些較新的酒店那樣孤立。

若想要遊覽Grand Chute，阿普爾頓麥客達套房酒店將會是一個不錯的的住宿之選。從酒店很方便到達奧塔加米郡機場，僅有3km距離。Diver's Realm, Inc.位於幾步之遙的地方。酒店鄰近多個熱門旅遊景點，包括Wild Ones: Native Plants, Natural Landscapes、Paper Discovery Center和Hearthstone Historic House Museum，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調，讓您感受到更加貼心細緻的入住體驗。浴室內提供吹風機，讓您感受到賓至如歸的享受。您可以在大堂吧點上一杯，在優雅的氛圍中小酌一番。若是覺得酒店的餐飲無法滿足您挑剔的味蕾，不妨去附近的HuHot Mongolian Grill（亞洲菜）、Stucs Pizza（西餐）或Red Lobster（西餐）品嚐下一流的推薦美食。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間，這其中包括Spa和健身室。酒店設有商務中心，為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。