Terrible...just terrible is all i can really say!! I will NEVER book at this hotel ever again!!! A bit of backstory - my husband & i stayed at the Ramada by Wyndham (Grand Forks) from March 31, 2023 to April 2, 2023 because we were in town to watch my nephew's basketball tournament. We reserved a poolside room thinking we would take a dip in the pool. Unfortunately, this was not possible as the pool was very packed & loud (at all hours - more on that later). Right from the start, our experience at the Ramada by Wyndham (Grand Forks) was not pleasant. Check in was a nightmare. Rooms were not ready even after 4 PM (this is their advertised check in time). Thankfully, the check in staff were pleasant & apologized for the delay profusely. When we entered our ”poolside room”, the room was very dark & damp (not surprised with the dampness as we were poolside). When we turned on the lights, you could see dust EVERYWHERE (which was unfortunate as i have bad allergies to dust). When we turned on the air conditioner, dust from the levers were flying EVERYWHERE making my allergies worse. My husband had to climb up to the air conditioner (it was a window type air conditioner that was literally inches from the ceiling) in order to remove the dust. It looked like the air conditioner was not dusted in months as the layer of dust my husband removed from the levers was disgusting. The bathroom was full of mold (around the toilet, along the trim, on the floor grout & around the bathtub). The water pressure from the shower was a joke....literally no pressure at all. The towels were hard & smelled horribly like mold mixed with bleach. The complimentary items (shampoo, conditioner & soap) were only good for 1 person. The fridge was dirty (my husband had to clean it out too) & the temperature was poor (our drinks would barely get cold). The bed had a significant dip on one side. One of the pillow cases had blood on it & it took forever for housekeeping to give us a new pillow & pillow case. Now lets take about the pool. My complaint is not about the pool itself but about the time the pool closed down. On the 1st day, there was a party that went until at least 2 AM. The noise didn't come from the children but rather the adults. Being poolside, we were able to hear all the conversations. Finally, at 2 AM my husband went to the front desk to ask when the pool would be closing down as we needed to be up early that morning....party was finally shut down at 3 AM. On the 2nd night, the same thing happened & again my husband had to go to the front desk to shut down the ”adult” party (finally got shut down at 1 AM). All in all, i can confidently say that this was the worst hotel i have ever stayed at. In fact, if it weren't for all the other hotels being booked because of the basketball tournament, we would have re-located to another hotel. This just goes to show how much Ramada by Wyndham (Grand Forks) has gone down. You would think that because it is a Ramada brand &
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98 評價