大特拉弗斯度假村及温泉酒店(Grand Traverse Resort and Spa)

It was loud having to walk thru a sports bar to get too and from my room. I was in the family section where kids were running around at 10 pm to 11 pm. I had a dead bug in my window and the tv remote battery died at 11 pm.

Many things to do under one roof. We stayed for a 3-day anniversary weekend. We thoroughly enjoyed the couples massage at the Spa. The beds in the room were very comfortable. Wish the rooms were a little better appointed- feels sparse. A mini microwave or more than a small sofa.

Ordered room service and they didn’t give us the sausage and hash browns with it. I called to tell them, they brought us what they missed and we got the bill and they charged us for the missing food again!

Easy and pleasant check in even though we were very late getting in. Greeted by name. Quick check in and off to bed

They charge extra at check out, staff is confrontational about the extra charges. They do not honor rates that were booked in advance.

I love the resort. Only complaint was the bathroom exhaust fan was not working, which made showers exrta moist

Nice first experience staying at the resort. Room was beautiful and great experience with food and drinks at Jacks Tap Room onsite.

Nice place wish the pool and hot tub were open later especially the adults only hot tubs.

Off season at this property, so take that into consideration. I have stayed here many times, but this was on New Year’s Day. It is not conveniently located. I arrived after a nine hour drive. Asked for a late checkout due to having a spa appointment at the property at noon. Staff said noon is fine. I asked for 2. even though the hotel was at very low capacity, they said no. Went to my room, unpacked and put on pajamas. When I washed my hands in the bathroom, noticed the pipe under the sink was dislodged and water started pouring everywhere. Cleaned it up, got dressed, packed everything, and went downstairs to get a new room and explain what happened. Front desk was quick to give me a new room, but didn’t make any attempt to apologize for my inconvenience. First room was much nicer. This room smelled terrible and was loud. Acquiring food was tougher during the off-season as well. Had I known that, I would have stayed closer to town. Awoken every morning at 7 with staff yelling in the hall. Was pressured to leave before my “late” checkout. My spa experience was… icy. From check-in, where the front desk staff barely made eye contact, to the cold room, cold bed, and uncomfortable spa treatment (my masseusse was nice, but very rough and leaned over and accidentally put a body part in my mouth… got a wrap treatment but the room was so cold that the hot, wet towels quickly became cold, wet towels.) Very stressful trip. I used to love this place.