Upon arrival, after flying across the country to be there, it took us 20 minutes to find the check in person. they were in the bathroom. upon entering our first room, we went to set our luggage down and settle in, some to find poop all over the toilet in the bathroom. The second room had a balcony door that wouldn't shut, so the winter breeze made the room freezing. the 3rd room we tried only had one bed and we needed 2. the fourth room had hair on the sheets, the 5 t room was fine until day 3 and the heat went out in the middle of the night. mind you it was February and freezing. They brought us a space heater 4 hours later that didn't work. we ended up checking out and going to the hotel down the street that wasn't much better but it was warm and the staff was MUCH friendlier at the Andrew, so we overlooked the uncleanliness as we didn't really have many other options.
翻譯