格里斯Park Ridge Hospital & Main Etr附近酒店

房間很舒適，躺在床上看着窗外飄落的雪花別有一翻風味，周邊環境不錯👍👍👍下次還會選擇入住。

Partner booked the room but I got there first. Got there and the place was smelly, cigarette burns on bedding, unclean bathroom, looked like someone tried to punch through bathroom door, felt unsafe. Decided to leave within 15 min to get refund, gave key back to the front desk and told them we would be leaving. They called my partner at midnight and again at 2am and when he called back in the morning we were told they didn't receive the key back and would be charged for the room. Was told they would check cameras and get back to us. When partner called back the next day, the lady was perfectly nice, but a man got on the phone and started cursing at my partner about how we ”f*cked it up” by not giving back the key (we did). Partner yelled back and hung up, to which the man immediately called back and said ”if you ever call here again I will find where you live and beat your ass”. Now manager has emailed us saying that I never gave back the key when if they would simply check the cameras they would see that I did, and did not even apologize for his employee threatening us. He also accused us of calling 10 times and threatening HIS employee, which did not happen. Overall terrible experience, do NOT stay here. No part of our entire experience was pleasant.

我們通常在該地區工作時住在這裏,因爲它是一個優越的位置,靠近州際公路。機場距離酒店約6英里,所以不是真正的機場酒店,但足夠近,這並不遙遠。房間更新干淨。酒店很安靜,從前台到休息室到管家,工作人員都很棒。如果在該地區,我強烈推薦這家萬豪。

很棒的人。開車經過相當長的路程後,前台的工作人員接待了我們,他們除了樂於助人,熱情。參觀羅切斯特希臘時,這家漢普頓酒店不會出錯。

家庭大小,單人間加沙發牀。 位置方便,可以做城市購物。

The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

I've never been here before but it was clean and low rates and didn't have an issue with anything was well worth the money! Definitely will go back very soon. The location is in a good spot also so there's no worries.

週五晚上10:30左右,一個工人沒敲門就走進我的房間,告訴我他需要修一下浴室的燈。他在那裏呆了一個小時。我們不得不在第二天早上6點起牀。想到他可能獨自一人在未通知的情況下走進來,或者當我們睡覺時,等等,都非常可怕。大堂冷得可笑。我們的房間是85°,兩天內我們只能把它降到76°。我們不會回來,會就工人進入我們房間提出投訴。我這些年裏,從來沒有發生過這樣的事情。至少我用最奇怪的活動贏得了週末...,還有朋友的很多抱怨,但是請小心點,在房間的時候多用鎖。