凱藝酒店(Quality Inn)

Front desk attendant was pleasant and helpful. The hotel lobby and hallway had an unpleasant odor, but the room itself was fine.

It was for a weekend getaway didn't have the breakfast but the convenience the service was great

Service aux chambres, il faut vider nos poubelles nous mêmes et aller changer nos serviettes à l’accueil car aucun service de chambre le week-end

I have written a letter to both the hotel directly and to Choice Hotels directly. I received a 6:00 AM wake up call and never asked for a wake-up call. Upon check-in (even though I was the only one in the lobby), the lady at the front desk announced my room number loudly which is a privacy violation....Some little odds that I noticed (loose arm on chair, no handle/knob to open closet, bathroom door doesnt close completly). You can tell where areas look fresh and renewed and areas that need improvement.

Cleanliness was extremely poor. When we arrived there was a strange smell in the room. Upon further inspection we found stained and dirty sheets, the tiles at the entrance of the room were sticky and dirty, the bathroom was full of hair and the bathtub/shower was dirty. I asked the person at the front desk if there was another room that they could give us. Her response was that there were no other rooms available and she was the only person working so she would need to go and clean our room for us. However, as she was also working front desk/reception, she didn’t know when that would be possible. It’s completely unacceptable that a Holiday Inn Express has only one person on staff at a time. As it was getting very late and my children needed to sleep in clean sheets and the hotel couldn’t give us an appropriate solution, we opted to be relocated to another hotel by **********.

They have been very kind ,warm and welcome to my brother. We appreciate your help . Your gratitude is appreciated! Thank you

We based our decision on this hotel on prior stays, location, and price. Hotel staff was friendly and helpful. Room was clean and comfortable. Price was reasonable. We would stay there again.

I went to the front desk and asked for another room. I once again inspected that room for everything and anything, it was all good. We moved into that newer room on the second floor. A few minutes later the front desk receptionist knocked on the door. She informed me that the manager did not want any new lodgers to be housed on the second floor which is scheduled to be upgraded or have maintenance inspections and/or repairs in the next several days. Once again we were moved back up to the 5th floor. I inspected the room and found nothing that would cause another move. This room was once again clean etc. The only reason these situations did not cause me to react in a negative manner - having to complain to whoever, write a one star rant on a feedback site – there was nothing the staff could have been done to prevent these situations. Everything was done to prepare these rooms for occupancy. The rooms were clean nothing was amiss. One cannot predict a clogged toilet nor clogged bath tub drain. Who could predict bugs in a bathroom area where there is no nearby source food? A change in the weather perhaps? The Quality Inn receptionists acted quickly in each case. I gave Quality Inn four stars - I had to throw out my garbage. No one came to ask if we needed anything. A Quality Inn receptionist at the front desk must be notified for more towels, cups or get your garbage thrown out.