羅徹斯特/亨麗埃塔希爾頓歡朋套房酒店(Hampton Inn & Suites Rochester/Henrietta)

The hotel was so nice. The young woman at the front desk for almost the whole time we were there was really great. She worked until 12 midnight our first night and then was back at 7:00 am the following morning and she was there at 7:00 am on check out day. She deserves to be recognized.

Nice, clean, modern hotel with a very good breakfast. Lots of options, including HOT food (eggs, sausage, waffles, etc.). It was a little on the pricier side for a Hampton Inn though, so the overall "value" wasn't as good as it could have been. I'm guessing it was more expensive than usual because it was an Open House weekend at RIT, so supply-and-demand made it more expensive than usual and more than other Hampton Inns I've stayed at.

The furnishings in our room were old and tired the pillows were flat the shower had mold and hard water (red) stains the shower towel holder was broken when we went for breakfast the breads were empty and the (server) took away all the hot food - an hour early maybe to refill - not sure

The only thing that i would give the 4 rating was day 2 of our stay. Seemed they short staffed. However, had plenty of timebto be on thier phones. I did tell them they were out of coffee when the 1st one went dry. Then the 2nd one was empty as well. I had my coffee and wanted to make sure other guests got thiers. Last time i stayed here i got double charged and took me an entire month to get my money back as they pointed at the travel site and vice versa. Hoping the same doesnt happen again

I've been blessed to have been able to travel extensively. This was one of the best hotels I've stayed at, by far. The staff was warm and welcoming. The accommodations were beautiful as well as super comfortable. I appreciated that room service was upon request, as the hotel was extremely conscience about being environmentally responsible. The breakfast bar was a lovely surprise with a good healthy selection of foods. The coffee was even exceptional. Yet there was one thing that surprised and impressed me more than anything. The day we checked out, we came out of the room to see a cart filled with fresh clean comforters. All hotels have someone who changes your sheets and towels, but never once in my 67 years, have I seen a hotel that replaced the comforters as well. Some may think this is anti-environmental. But this is where Hampton Inn and Suites demonstrated that they care more about their guests well being than the impact of some extra laundry. This definitely made me want to make this chain's brand my new go-to for all of my travels.

The building and rooms were very clean and modern. Staff was very friendly. My only issue was the sheet on the pull out mattress was definitely forgotten and was not clean and breakfast was chaotic and hard to get food on a Saturday. Staff was trying their best to keep it stocked but I ended up going somewhere

The location is great, just not sure how it got a 9/10 rating. Its decent - but it needs some updating especially the washrooms...our sink didnt even drain properly

The check in was a friendly experience, the host was nice. The towels had a red substance on them and needed to be replaced. Unfortunately i didn't notice the red substance until after I dried my face so needless to say i was a bit upset over that. The rest of the stay was pleasant. The towel incident brought my experience from a 9/10 to a 6/10

Could have been cleaner-especially carpet vacuuming of room and hallways. Room supplies-no box of Kleenex ONLY 3 tissues stuffed in plastic dispenser. No plastic water cups. Only 2 coffee cups in room. WAY too severe of rationing… Breakfast area seriously lacked oversight during and after. Service at desk courteous and efficient. Beds and pillows have yet to disappoint.