格林維爾Carolina Heights附近酒店

Definitely a -5!!!! Stayed at Fairfield Greenville July 30th - Aug 2nd 2022. Would have paid for my stay from May through priceline. Arriving at the hotel on the 30th @2:31am I met the clerk who checked me in he stated that my room was on hold that i had to pay $680 + $80 holding fee. I said to him I already paid because the rep said i couldn’t get the room unless i paid he kept saying no no no I say yes. At this point i’m very sleepy for traveling for nearly 24hours so i handed him the card where i was charged a total of $760 Keep in mind I paid $504.00 already through priceline. So i visit the front office the next morning after checking my bank statement where I met a different gentleman at the desk checking the system he say oh yes & he’s sorry he’ll need to get his manager because there is multi stuff needed to be done to refund me what was charged at the hotel & that he’ll return a call back. Taking my phone numbers & I left the hotel for the day return shortly after 10pm that night not a call received I stop at the front desk where I would met a next clerk who Identified himself as Mr.Lee front office manager & said he wasn’t aware of this matter thinking to myself how did they do a hand over if the front office manager wasn’t informed about the guest being charged twice for one room. He then search the computer system & asked if i sure i use my name to checked in & if i was sure my room # was 407 Confused i was like what ??? who else name would I use & I paid with my card & was asked for identification. That’s when it became clear the level unprofessional was at a all time high. He apologized & then assured me he sort it out & also return a call back. Waited but there was no call. So I Call back where i would speak to a different rep this time a female where she apologized & stated that I had charges & giving me a different room number & cards attached to my name. Checking my bank statement where I was charged again this time $241.83 furious at this point Where i clearly stated that they need to check the camera system at the hotel I stayed in room #407 & they would be able to verify my activities at the hotel if they checked. Calling again this would be the 12x where I would speak to the next manager after going back & forth with him it was clearly he wasn’t understanding & thought he was correct shortly afterwards he said he’ll have all the funds return & i should give it until Monday which would’ve been the 8 August 2022. It’s now 16th of August 2022 & I have yet to receive my money. Sent both Jayne & Lee emails & left voice messages. They both have yet to respond since we last spoke. All i want is my funds what was charged at the hotel again after paying through priceline. It’s beyond frustrating & I’ve been more than lenient with this group of ppl. ( Spoke to Lee about 7x, Jayne 1x, Shai 2x, another male rep 3x). Call the hotel again today & spoke with a female name Shai (second time) She is the only individual who genuinely

我媽媽和我最近在質量客棧的第一晚去了格林維爾NC。我們在一家叫In Town Suites的地方預訂了一個房間,非常可怕。它又髒又臭,所以我們就回到質量旅館,因爲那裏很乾淨,離食品店和商店很近,我們在那裏感覺很安全。我們住了8晚,唯一的缺點是他們沒有告訴我們,如果我們加入併成爲會員,我們就能得到折扣。絕對推薦他們,但檢查折扣。員工們非常有禮貌,樂於助人。

我個人在工作前住了一晚。像日本公寓一樣,但是很寬敞。便利店好像在0.3km處。在街上走走也就到了。牀也不錯。有可以吸菸的房間,還有浴缸。不好的是門口的U字鎖壞了,泳池也關了。考慮到美國的治安,我認爲通過大堂到達房間的酒店會更放心,但考慮到價格,我很滿意。簡單但有免費早餐也不錯。

非常酷喜歡牆上的鏡子,早餐一般,但價格很棒