格林內爾凱藝套房酒店 - 近大學(Quality Inn & Suites Grinnell Near University)

I don’t know how a hotel gets in this condition. Poor management? Understaffed? The exterior should have been a dead giveaway, but we ventured in anyway. After a nightmare check in, to which none of the staff even gave a “sorry for the trouble” only excuses that they’d been having trouble with ******* bookings not coming through, the hallway was covered in either dry wall or crunched up crackers, our room had dead crickets and moths and general gunk in the corners, there was an extra piece of painted drywall in the corner of the room, trash in the open cabinets, stains on the sheets, and a general layer of dust on everything. We’d already paid and ******* was doing their part to make it right, so we stayed. The next morning our room keys stopped working so we went to get that fixed and a new front desk attendant said, “Oh, you’re paying cash?” I explained that the room was already paid for through *******. She told me it wasn’t showing paid and I’d either need to place a card on hold or pay cash. After a lot of back and forth, her only response was, “well the night people didn’t leave me a note.” All this to say, spend a few more dollars and save yourself the frustration and disgust.

This hotel could be ok. Check in was nice. 2 girls working hard to clean rooms, fold towels and work the front desk. Front of hotel is littered with cigarette butts a couple random lawn chairs, random week and missing paint and window damage from the hail storm. Inside lobby looked and smelled clean. Hallway needed vacuumed. Room 116 was recently remodeled, but wasn’t completed, however it was mostly clean. Under the sink part of the wall and trim were missing where new pluming was installed. Right inside the door of our room was a large piece of old counter top and drywall just leaned against the wall. Very random. The new sink installed in the kitchen didn’t have running water and a large extension cord was strung across the new pretty countertop to plug in the full sized fridge. The new dishwasher was not screwed into the counter and was pulled out from the wall in a strange way. Above the air conditioner the paint is missing and the wall seemed soft from being wet. The second exit to the parking lot which wouldn’t work with our keys and had a random tv sitting in the hall all weekend. The store room was piled high with furniture and stuff and didn’t have a curtain on it. Not very attractive from the parking lot. If some time and attention was put into this place it would be a nice little spot to spend the weekends. We stayed here a year or so ago and I had hope it had improved. Not playing on staying here again.

We werent greeted. Staff was unprofessional and scetchy. We were told the rooms shower didnt work. The room had the coffee pot sitting on the floor. The room had a full head of garlic and coins on the desk. 2 pillows were clearly used and yellow stains. We shouldnt have stayed but i had two kids that needed to sleep and showers but at least we got sleep.

I am sorry I did not read the reviews before booking this hotel for my wife and son. After a night’s stay, my wife is covered in fleabites! They might be bedbug bites: even worse! Now I’m in the doghouse! Don’t even think of staying here!

Overall bad experience, room door would not secure after leaving, toilet leaking, dirty sheets, no shampoo conditioner or soap in shower, 1 roll of toilet paper, cable box mounted so the remote control would not work had to change channel by hand.

Found bed bugs in first room. Requested move to another room that night - no apology or help given. Next night had 4 people be assigned my room and try to open door while I was in room.

Check in time was 3:00 pm and couldn't get into my room until 3:50. Room wasn't entirely clean. The hallway was dirty....hadn't been vacuumed. Breakfast: Food was barely warm, OJ was concentrate...no water added, hot water for tea was brown, and the water container was empty...bone dry.

Pretty bad. Got in at 11:45p hoping for a shower and some sleep. ... Room was damp, old, shower was lukewarm at best, hair was on the toilet seat ... and to top it all off, the toilet was clogged. .... Oh, and the still-in-the-packaging dishwasher and microwave was a nice touch - I just lol'ed at that, though, because I didn't need them

The manager Bristen (probably spelled that wrong lol) was very awesome, even while dealing with a lot she made sure My business partner & I felt like we was the priority EVERYTIME I spoke with her. She was always upbeat and smiling. We will stay here again when we come back to the area. We had a bad AC unit and they had it replaced the next day we after we came from an event and it was great.