格爾夫波特 I-10 希爾頓惠庭酒店(Home2 Suites by Hilton Gulfport I-10)

Check in took way too long, staff was not very friendly or communicative of issues. Room was not very clean, refrigerator was making loud unusual noises. Hide a bed was bad even for a hide a bed. Manager didn’t respond to questions or complaints.

Check In was easy. Location is ideal for soccer tournaments in the area with plenty of places to eat or shop. Nice and polite staff. Probably great for people working in the area like linemen.

The bathroom was not clean. Shower had mold. Refrigerator was loud and made sleep difficult.

The hotel was not very clean. I was there for a week and they change towels and make beds every other day, but never once cleaned my floors. Also, the shower was pretty dirty and never got cleaned. My biggest problem was a noise complaint. I called at 12:30 due to a loud party going on next door and in the hall. The guy working said they had received multiple noise complaints and that he could just come up and check, but couldn’t do anything. When I called again at 1:45 he said that he hoped the morning manager would catch them. At 7??? The morning manager was nice and said that they had received multiple complaints, and gave me details about others complaints. He apologized and said he’d talk to the night manager about how to handle it in the future. When I checked out the GM was there. When I mentioned it, she said I was the only one who had complained and no one wrote it down in the book. The fact that she lied to my face and took no accountability for it was ridiculous. I will need to stay in another long-term property in a few months and will not stay there again. Luckily there is another long stay hotel directly next door and will just stay there.

Very good stay. Kitchener is very convenient. Staff at check in was a young guy. Very polite and efficient. At check out a lady also very nice and great. We got two dogs and the area for pet release has grass and bags with trash cans. Very nice stay. Comfortable beds. Pillow a little too puffy for me but all good. We will be back.

When I got to the hotel, I stood at the counter for 5 minutes before I decided to call the front desk, hoping someone would come out and see me. I called the hotel 10 times in a row before a man came out to see that a customer was standing there. He did not apologize, but rather asked, “Checking in?” I got off the elevator and the carpet while walking to my room was disgusting — stains everywhere, food particles — it looked like it hadn’t been vacuumed or the carpet cleaned in months. I got into my room and it smelled extremely musty. There were stains on the couch and the comforter. I ended up calling to request a refund and did not even take my coat off. I felt disgusting when leaving the hotel room. I would not recommend this hotel to anyone. The only plus is it is pet-friendly, but they need to deep clean the hallways regularly and need to ensure the rooms are clean.

Overall great 2 night stay. Only complaint is the pull out bed wasn’t comfortable according to my teenage daughter. Will stay again and bring a memory foam mattress pad next time to try

We generally stay at Home 2 Suites when we travel, we were very disappointed with the cleanliness of this hotel, the carpet was badly stained throughout the hotel, hotel didnt not reflect the cleanliness we have grown to expect while traveling. The location was great, easy to access and close to several eateries.

Great stay but I did see hair in the bathroom sink and floor of the bathroom. Something that could be easily missed and I understand