海牙Royal Library附近酒店

checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.

一塵不染的房間,洗漱用品很好。唯一的缺點是接待處的服務。幾乎沒有任何微笑,你也沒有感覺到受到歡迎。我租自行車時收到一張錯誤的發票,上面寫着另一個客戶的名字。然而,自行車租賃非常簡單,自行車質量很好。如果天氣允許,我建議騎自行車去你的目的地。美味的早餐,有各種質和素食的選擇。您也可以定製煎蛋卷。

This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose! Incidently, I said I was going to put a review out and Jimmy the manager said ” You must be truthful”.

絕對夢幻般的酒店,距離海牙中央車站步行約10/15分鐘,爲議會景觀的房間支付了一點額外費用,值得俯湖和老賓嫩霍夫建築!整個酒店和整個住宿都一塵不染。房間很大,有一張非常舒適的牀和額外的沙發。房間裏還有一個(實際上)完整的廚房 - 所有的眼鏡,杯子,盤子,碗等你可能需要 - 但我們真的不需要使用它,因爲我們大部分時間都在外面吃飯。房間裏的wi-fi非常好,英語電視頻道也有很多選擇。歐陸式早餐很好吃,他們每天都會改變選擇,很高興可以在主廳或一些時期側房間吃你的食物。離歷史悠久的城市中心很近,附近有很多吃飯的地方。強烈推薦。

It's a very nice hotel, located in the center of the city. Beautiful design, the rooms are pleasant. The breakfast is good. Those who come with a car are advised not to park in the parking lot below the hotel, because it is expensive. We camped in a parking lot within walking distance (of course after dropping off our luggage at the hotel) on Geest Street 1. We had a less pleasant experience, our daughter felt sick, and they had no idea where to refer us and we were even sent to the emergency which turned out to have been closed for 3 years. So only health, and enjoy.

實話説照片濾鏡太重，入住才發現一點也沒有四星酒店的感覺，像是精裝公寓，廁所走起來木台搭建的聲音，也沒有浴缸，就是位置和大樓外部還不錯而已！裏面是改造的 行李進酒店需要一上階梯 沒有人幫忙很不方便！電梯也非常慢！

Room (upgrade received as HHonors Diamond member) was very clean and spacious as was the hotel and corridors in general. Executive lounge has a nice terrace and offered a very good variety of food during happy hour. Breakfast buffet is rich and of very good quality. The breakfast room can be very busy but guests can also use additional seating in the adjacent bar, so this is not a problem. The hotel is about 15 minutes walk away from the Binnenhof. Overall one of the best Hilton hotels we have stayed so far.

很棒的酒店,員工很好,服務很棒,體驗非凡。我和朋友在那裏住了一個星期,每天早上/中午11點之前離開酒店。後來我們得到了一個有新浴缸的清潔房間,廚房也被重新填充了。個人很酷。想呆久一點

我住在附屬建築而不是接待處所在的大樓，我有點害怕，因為我是那棟大樓裡唯一的人。我分配到的第一個房間的暖氣壞了，所以我留在那裡吹手並要求換房間。空餘房間太多了，如果暖氣壞了，你要求換，就換吧，但是他們讓你在那個冷室裡等技術人員來，所以他們就等了，說可以了。他們才改變它。我們換的房間很寬敞，有一個很好的暖氣。 而且早餐很差。

住了1噸。酒店就在海濱的盡頭。美麗的景色和海上的日落。在登記入住時,我們詢問了一間標準客房和高級客房,因爲我們沒有事先預製好我們的訪問,接待處的女士費了一點力氣就能賣給我們一間高級客房,但當我問我們是否可以同時看到兩間客房時,她說不是因爲她一個人接待(在其他酒店,我們被賦予了審視自己的鑰匙)。標準海景房非常漂亮,但她也建議我們不需要在餐廳預訂吃飯,而且週一晚上我們認爲沒必要,我們錯了,只有1個廚師在上面,所以無法在那裏吃飯。決定步行進城吃飯,明確走公路路線,酒店建議靠港後走一條路,不是個好方案,經過漫長的黑暗探索出口被堵住了,所以堅持走公路。早上退房,在老城區一個美麗的麪包店吃了一頓可愛的早餐,比在酒店25歐元的早餐要好。如果訪問美麗的登哈格海灘,會再次入住。